TS/SCI IT Helpdesk & Client Support Specialist
BluePath Labs
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
BluePath Labs is seeking an Information Technology Helpdesk & Client Support professional to serve as the first point of contact for IT issues across workstations and peripherals. The role supports DoW clients under a contract-award contingency and requires US citizenship and TS/SCI eligibility.
The successful candidate will manage helpdesk tickets through resolution, analyze trends, and maintain accurate metrics for monthly reporting.
Qualifications
- US citizenship or equivalent
- Active TS/SCI clearance eligibility preferred
- High School Diploma or GED required
- At least 3 years of enterprise IT helpdesk or desktop support experience
- Experience troubleshooting Windows workstations, printers, scanners, and peripherals; manage incident tickets to resolution
Responsibilities
- Serve as the first point of contact for IT issues related to workstations, printers, scanners, and peripherals
- Manage helpdesk inquiries from receipt to resolution; escalate complex issues
- Analyze helpdesk data to identify trends and implement preventive measures; produce annual trends report
- Maintain a comprehensive trouble ticket log with status monitoring and metrics for monthly reports
Skills
Education
Tools
Job description
BluePath Labs is seeking an Information Technology Helpdesk & Client Support professional to serve as the first point of contact for IT issues across workstations and peripherals. The role supports DoW clients under a contract-award contingency and requires US citizenship and TS/SCI eligibility.
The successful candidate will manage helpdesk tickets through resolution, analyze trends, and maintain accurate metrics for monthly reporting.
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