Information Technology Helpdesk & Client Support - Onsite, National Capital Region

BluePath Labs; Washington (District of Columbia); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Healthcare plan

Lifestyle & wellness reimbursement

Flexible Spending Account (FSA)

Tuition assistance

401(k) with company match

Paid time off

Job summary

BluePath Labs is seeking an Information Technology Helpdesk & Client Support professional to serve as the first point of contact for IT issues across workstations and peripherals. The role supports DoW clients under a contract-award contingency and requires US citizenship and TS/SCI eligibility.

The successful candidate will manage helpdesk tickets through resolution, analyze trends, and maintain accurate metrics for monthly reporting.

Qualifications

• US citizenship or equivalent
• Active TS/SCI clearance eligibility preferred
• High School Diploma or GED required
• At least 3 years of enterprise IT helpdesk or desktop support experience
• Experience troubleshooting Windows workstations, printers, scanners, and peripherals; manage incident tickets to resolution

Responsibilities

• Serve as the first point of contact for IT issues related to workstations, printers, scanners, and peripherals
• Manage helpdesk inquiries from receipt to resolution; escalate complex issues
• Analyze helpdesk data to identify trends and implement preventive measures; produce annual trends report
• Maintain a comprehensive trouble ticket log with status monitoring and metrics for monthly reports

Skills

Customer service

Troubleshooting

Windows support

Ticketing systems

Education

High School Diploma or GED

Associate/Bachelor's Degree in IT

Tools

CompTIA A+ Certification

Job description

Information Technology Helpdesk & Client Support

Location: National Capital Region

Clearance: TS/SCI Clearance

Salary: $52,000 - $64,000

BluePath Labs is a professional services and technical solutions company designed to improve the identification, development, and application of revolutionary technologies for U.S. National Interests. BluePath's multidisciplinary experience supporting government, academia, and industry is unique among small businesses and a core differentiator of our solutions. BluePath is now an Inc. 5000 company transforming critical missions for the Departments of Defense, Homeland Security, Energy, and Commerce in a variety of domains, ranging from strategic competition and cybersecurity research and development to border, supply chain, and energy program support.

We are actively seeking a TS/SCI Information Technology Helpdesk & Client Support to support our clients at the Department of War (DoW).

Note: This position is contingent upon contract award. We are currently seeking qualified candidates to include in our proposal for an upcoming government contract. Applicants selected may be contacted for further steps if the contract is awarded.

Work Description

The Information Technology Helpdesk & Client Support will serve as the first point of contact for all IT issues related to workstations, printers, scanners, and other peripherals maintained

Responsibilities

The Information Technology Helpdesk & Client Support will support tasks such as:

• -Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary.
• -Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive -measures.
• -Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the Month Status Report.

Requirements

• -U. S. Citizen.
• -Top Secret clearance with SCI eligibility.
• -High School Diploma or GED
• -Three (3) years of experience providing enterprise IT helpdesk or desktop support services.
• -Experience troubleshooting Windows workstations, printers, scanners, and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics; and providing customer support in a professional environment.
• -CompTIA A+ Certification (or equivalent)

Preferred Qualifications

• Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related field
• Experience supporting Department of War organizations, using ticketing systems, Microsoft 365 environments, and helpdesk trend analysis/reporting
• Security+ certification

Benefits

• employer-sponsored healthcare plan
• lifestyle & wellness reimbursement
• Flexible Spending Account (FSA)
• tuition assistance
• 401(k) with company match
• paid time off for vacation / sick leave
• 12 holidays per calendar year

About BluePath

BluePath Labs combines mission and business insights with advanced technologies to deliver measurable performance improvements for our clients. BluePath is dedicated to surpassing client expectations by always living by our core values of integrity, professionalism, and resilience. BluePath's extensive experience in Government, Military, Commercial, and Academic environments is unique among small businesses and a core differentiator of our solutions. Our multidisciplinary background allows us to solve diverse and complex problems. Most importantly, we work closely with our clients to frame problems correctly, optimize processes, leverage technologies, and implement enduring solutions. Labs are where ideas are born, experiments occur, and breakthroughs happen. It is the hallmark of BluePath's culture.

https://www.bluepathlabs.com/

BluePath Labs is an equal opportunity employer.