Tier 2 Helpdesk With TS/SCI Clearance

Maania Digital; Virginia (MN); On-site; USD 110,000 - 150,000; Full time

Job summary

Leidos is seeking a highly qualified professional for a leadership role requiring a DoD TS/SCI clearance and active IAT Level II certification. The candidate should have extensive IT service experience, including ticketing systems and remote desk takeover tools, and a strong track record meeting service level goals.

The position expects long-term commitment to certification maintenance and the ability to operate within high-security, contract-driven environments such as the DTRA I3TS program.

Qualifications

• Requires DoD TS/SCI clearance.
• Requires IAT Level II (SEC+ or equivalent) prior to start date and ability to maintain certification for the duration of assignment.
• 8+ years of relevant experience with a Bachelor’s degree or 6-10 years with a Master’s degree; additional experience in lieu of a degree.

Skills

Security clearance

IAT Level II

Certification maintenance

Service level goals

IT customer service

Education

Bachelor's Degree with 8+ years experience

Master's Degree with 6-10 years experience

Tools

Remote desk takeover tools

IT ticketing system

Job description

Required Skills:

• Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6-10 years of experience. Additional experience will be considered in lieu of a degree.
• Active DOD TS/SCI clearance
• Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.
• Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
• Experience meeting service level goals and targets.