Senior Tier 2 Helpdesk Lead — DoD IT Ops (TS/SCI)

Koitecc Solutions; Fort Belvoir (VA); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos is seeking a Sr. Tier 2 Helpdesk Lead to support a large DoD contract at Fort Belvoir, VA. The role focuses on leading the IT Service Desk, resolving escalations, and ensuring SLA targets are met for both classified and unclassified environments.

The candidate must hold an active DoD TS/SCI clearance and have strong leadership, coordination, and security-focused IT skills to support migration, operations, and cybersecurity defense.

Qualifications

• High School with 8+ years of relevant experience.
• Active DoD TS/SCI clearance.
• Current 8140 / IAT Level II (SEC+ or equivalent).
• Experience as shift lead / dispatcher in an IT Service Desk.
• Strong organizational and communication skills.
• Experience in IT customer service with ticketing system experience.

Responsibilities

• Act as technical shift lead and escalation point.
• Manage workloads and aging tickets per ITSM procedures.
• Oversee daily queue health and SLA adherence.
• Perform advanced troubleshooting on classified endpoints.

Skills

IT Service Desk

Shift Lead

Troubleshooting

SLA Management

Communication

Education

High School diploma

Tools

ITSM Tools

Remote Desk Takeover Tools

Ticketing System

Job description

Leidos is seeking a Sr. Tier 2 Helpdesk Lead to support a large DoD contract at Fort Belvoir, VA. The role focuses on leading the IT Service Desk, resolving escalations, and ensuring SLA targets are met for both classified and unclassified environments.

The candidate must hold an active DoD TS/SCI clearance and have strong leadership, coordination, and security-focused IT skills to support migration, operations, and cybersecurity defense.