TS/SCI Cleared TechOps Administrator I (Onsite)

Zachary Piper, LLC; Redmond (WA); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401k

Sick Leave

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The position is onsite in Redmond, WA and requires a TS/SCI clearance with Full Scope Polygraph.

The TechOps Administrator I will help maintain system availability, support deployments, and assist in outage response and recovery efforts.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Ability to work under pressure in time-sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor deployment flow and report status, escalating issues as needed.
• Identify volume drivers and coordinate with feature teams to drive fixes.
• Execute documented deployment scripts and operational procedures.
• Coordinate restoration actions with cross-functional teams during outages.
• Support outage restoration per SLAs and procedures.
• Document investigative and recovery actions for audit and RCA purposes.
• Identify and implement recovery actions with engineering teams.
• Troubleshoot and debug system issues to mitigate service disruptions.
• Update standard operating procedures and technical documentation as needed.
• Support secure work area operations including hardware deployments and troubleshooting.

Skills

Customer service

Troubleshooting

Communication

Work under pressure

Shift work

Education

Bachelor’s degree or equivalent IT training

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The position is onsite in Redmond, WA and requires a TS/SCI clearance with Full Scope Polygraph.

The TechOps Administrator I will help maintain system availability, support deployments, and assist in outage response and recovery efforts.