Onsite TechOps Administrator | TS/SCI w/ Poly | SOC

Piper Companies; Redmond (WA); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick Leave

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Redmond, WA and requires a Ts/SCI clearance with Full Scope Polygraph!

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands-on experience
• Strong customer service mindset and communication skills
• Ability to work in a fast-paced environment with shifting priorities
• Strong troubleshooting, debugging, and problem-solving skills
• Ability to work under pressure in time-sensitive outage scenarios
• Strong written and verbal communication skills
• Willingness to support shift work in a 24/7 operational environment

Responsibilities

• Monitor deployment flow and escalate issues as needed
• Identify volume drivers and coordinate fixes with feature teams
• Execute deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration per SLAs and established procedures
• Document investigative and recovery actions for audit and root cause analysis
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Skills

Clearance TS/SCI

Full Scope Polygraph

Customer service mindset

Strong communication

Troubleshooting

Shift work readiness

Working under pressure

Written & verbal skills

Education

Bachelor’s Degree or equivalent IT training

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Redmond, WA and requires a Ts/SCI clearance with Full Scope Polygraph!