TS/SCI Cleared Systems Administrator - NetOps & IT Support

Peraton; Arizona; On-site; USD 80,000 - 128,000; Full time

Job summary

Peraton is seeking a Systems Administrator for the SITEC-3 program located at Davis-Monthan AFB, AZ. The role provides EOM/NetOps support, end-user device management, and IT services to USSOCOM and associated commands.

The candidate will resolve incidents, manage user accounts, and coordinate with multiple sites to ensure continued operations 24x7x365, with an emphasis on Remedy ITSM and MECM tooling.

Qualifications

• Min 6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
• Active DoD TS/SCI clearance.
• Must be DoW 8140 compliant under the Work Role Code 451 - System Administrator - Intermediate level.

Responsibilities

• Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
• Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
• Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
• Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
• Creates tickets within the Remedy IT Service Management (ITSM) tool.
• Troubleshoots and repairs end user devices.
• Installs and troubleshoots software.
• Re-images hardware.
• Performs shared file access maintenance.
• Maintains accounts.
• Creates tokens.
• Resets CAC/Token pins.
• Maintains local registration authority capabilities.
• Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group.
• Escalates tickets to other IT support groups and/or vendor support staff.

Skills

Help desk

User support

Security clearance

Strong communication

Tools

Remedy

MECM

VMware

ESXi

NetApp ONTAP

Job description

Peraton is seeking a Systems Administrator for the SITEC-3 program located at Davis-Monthan AFB, AZ. The role provides EOM/NetOps support, end-user device management, and IT services to USSOCOM and associated commands.

The candidate will resolve incidents, manage user accounts, and coordinate with multiple sites to ensure continued operations 24x7x365, with an emphasis on Remedy ITSM and MECM tooling.