Secure NetOps Systems Administrator (TS/SCI)

Peraton; Tucson (AZ); On-site; USD 80,000 - 128,000; Full time

Job summary

Peraton is seeking a Systems Administrator to support the SITEC-3 Enterprise Operations and Maintenance for USSOCOM. Based at Davis-Monthan AFB, AZ, you will help maintain NetOps, access controls, and enterprise IT infrastructure in a 24x7 environment.

Responsibilities include end-user support via Remedy, MECM, VMware, and NetApp ONTAP; account management; incident coordination; and IMAC tasks. A DoD TS/SCI clearance and DoW 8140 compliance are required.

Qualifications

• Min 6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
• Active DoD TS/SCI clearance.
• Must be DoW 8140 compliant under the Work Role Code 451 - System Administrator - Intermediate level.

Responsibilities

• Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
• Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
• Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
• Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
• Creates tickets within the Remedy IT Service Management (ITSM) tool.
• Troubleshoots and repairs end user devices.
• Installs and troubleshoots software.
• Re-images hardware.
• Maintains accounts and Tokens.
• Resets CAC/Token pins.
• Maintains local registration authority capabilities.
• Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Bringing incidents to the proper support group.
• Escalates tickets to other IT support groups and/or vendor support staff.

Skills

Help desk

Remedy

MECM

VMware

ESXi

NetApp ONTAP

Education

High School Diploma

AS/AA

BS/BA

Tools

Remedy

MECM

VMware

ESXi

NetApp ONTAP

Job description

Peraton is seeking a Systems Administrator to support the SITEC-3 Enterprise Operations and Maintenance for USSOCOM. Based at Davis-Monthan AFB, AZ, you will help maintain NetOps, access controls, and enterprise IT infrastructure in a 24x7 environment.

Responsibilities include end-user support via Remedy, MECM, VMware, and NetApp ONTAP; account management; incident coordination; and IMAC tasks. A DoD TS/SCI clearance and DoW 8140 compliance are required.