TS-Cleared IT Support Specialist

Military, Veterans and Diverse Job Seekers; Stafford (VA); On-site; USD 52,000 - 64,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking an IT Desktop Support Technician to install and support desktops, laptops, peripherals, and software in networked and stand-alone environments. The role requires diagnosing hardware and software issues, delivering user guidance, and managing trouble tickets.

A TS clearance is required, with a high school diploma or equivalent and 2 years of related experience (or 4 years of equivalent).

Qualifications

• High school diploma or equivalent required. An Associate's Degree with 2 years of experience or 4 years of equivalent experience preferred.
• TS clearance required.

Responsibilities

• Install desktops, portable computers, peripherals, and software in networked environments.
• Diagnose and resolve hardware and software failures.
• Provide user guidance and instruction on hardware and software usage.
• Open, update, and close trouble tickets; track progress.
• Prepare equipment for reuse or surplus; support relocations.
• Perform upgrades and installations across multiple systems and printers.
• Lift up to 50 lbs and perform physical movements as needed.

Skills

Customer service

Technical support

Troubleshooting

Communication

Education

High school diploma

Associate's Degree

Tools

Ticketing software

Remote support tools

Job description

Military, Veterans and Diverse Job Seekers is seeking an IT Desktop Support Technician to install and support desktops, laptops, peripherals, and software in networked and stand-alone environments. The role requires diagnosing hardware and software issues, delivering user guidance, and managing trouble tickets.

A TS clearance is required, with a high school diploma or equivalent and 2 years of related experience (or 4 years of equivalent).