TS Clearance ServiceNow Solutions Lead (Govt)

Intact; Reston (VA); On-site; USD 115,000 - 140,000; Full time

Job summary

Intact is seeking a Business Solution Lead to drive moderately complex ServiceNow engagements in secure federal environments. You will guide business analysis, process improvements, and adoption of ServiceNow solutions while mentoring junior team members.

The role requires TS clearance with SCI eligibility, on-site work in Reston, VA, and collaboration with government stakeholders to deliver compliant solutions.

Qualifications

• 5+ years of ServiceNow experience across multiple modules.
• Active Top Secret clearance with SCI eligibility.
• CSA certification.
• At least one CIS certification.
• Experience gathering, analyzing, and documenting business and functional requirements.

Responsibilities

• Lead ServiceNow engagements, aligning with best practices in secure federal environments.
• Document current-state and future-state workflows; identify process gaps.
• Mentor junior consultants and oversee QA/UAT deliverables.
• Collaborate with stakeholders, architects, and delivery teams to translate requirements into solutions.
• Ensure compliance with security policies and federal standards throughout delivery.

Skills

ServiceNow platform

Stakeholder engagement

Business analysis

UAT coordination

Mentorship

Communication skills

Security awareness

Education

Bachelor's degree (Business/IT)

Tools

Visio

Lucidchart

Job description

Intact is seeking a Business Solution Lead to drive moderately complex ServiceNow engagements in secure federal environments. You will guide business analysis, process improvements, and adoption of ServiceNow solutions while mentoring junior team members.

The role requires TS clearance with SCI eligibility, on-site work in Reston, VA, and collaboration with government stakeholders to deliver compliant solutions.