Senior ServiceNow Delivery Lead (TS/SCI)

Intact Technology, Inc.; Virginia; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Ongoing personal and professional发展

Flexible PTO

12 paid holidays

Premium healthcare plans (Medical, D's

Qualified 401(k) program

Job summary

Intact Technology, Inc. is seeking an experienced Project Manager to lead client projects in a secure federal environment from Reston, Virginia.

You will manage end-to-end ServiceNow engagements, coordinate SMEs and delivery teams, and ensure alignment with customer requirements and business outcomes. The role requires a TS clearance with SCI eligibility, on-site work five days per week, and a track record of ITSM delivery, risk management, and stakeholder engagement.

Qualifications

• 5+ years of progressive experience in a project management role.
• Must possess a current Top Secret (TS) security clearance.
• Must be willing and eligible to obtain SCI access as required for the role.
• Must be willing to work on-site five days per week in a secure SCIF environment in the Northern Virginia/DMV area.
• Bachelor’s degree in Business Administration or related field.
• Experience managing ServiceNow delivery engagements or implementations across one or more ServiceNow products or solution areas.
• Strong understanding of IT Service Management (ITSM) principles and IT operational processes.
• Experience managing technical service delivery teams within a consulting and/or federal environment.
• Strong client and stakeholder management skills, with the ability to work effectively across technical teams, customers, and contractors.
• Ability to leverage AI and digital tools to enhance productivity, decision‑making, and project delivery.

Responsibilities

• Lead ServiceNow projects across one or more platform products and workflows.
• Develop detailed project plans aligned with scope and requirements.
• Coordinate cross-functional efforts across delivery teams.
• Track schedules, risks, resources, and progress.
• Provide governance, status reports, and documentation.
• Leverage AI tools to improve planning, reporting, and delivery.

Skills

Project management

Top Secret clearance

SCI access eligibility

On-site in Northern Virginia/DMV

Bachelor’s degree in Business Admin

ServiceNow delivery experience

ITSM knowledge

Stakeholder management

AI tools usage

Education

Bachelor’s degree in Business Administration or related field

Tools

ServiceNow

AI tools

Job description

Intact Technology, Inc. is seeking an experienced Project Manager to lead client projects in a secure federal environment from Reston, Virginia.

You will manage end-to-end ServiceNow engagements, coordinate SMEs and delivery teams, and ensure alignment with customer requirements and business outcomes. The role requires a TS clearance with SCI eligibility, on-site work five days per week, and a track record of ITSM delivery, risk management, and stakeholder engagement.