Senior ServiceNow Lead - TS/SCI Clearance (Govt)

Intact Technology; Reston (VA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Intact Technology, Inc. is seeking an experienced Business Solution Lead with TS clearance for onsite work in Reston, VA.

The role focuses on leading ServiceNow engagements within secure federal environments, guiding business analysis, process improvements, and strategic adoption of ServiceNow solutions. The position requires overseeing requirements, mentoring junior consultants, and ensuring deliverables meet federal standards and customer objectives while engaging with government stakeholders

Formación

• Active Top Secret security clearance with eligibility for SCI access.
• Onsite five days per week in a secure government facility in Northern Virginia.
• 5+ years of ServiceNow experience across multiple modules (ITSM + others).
• CSA and CIS certifications are required.
• Completion of the ServiceNow Business Process Analyst (Practitioner) journey.
• Knowledge of ITSM and additional ServiceNow suites such as ITAM, HRSD, or WSD.
• Experience gathering, analyzing, and documenting requirements; creating user stories and acceptance criteria.
• Experience leading customer workshops and requirements-gathering sessions.
• Proficiency with Visio or Lucidchart.

Responsabilidades

• Oversee delivery of federal engagements, aligning analysis with customer objectives and best practices.
• Lead business analysis and process improvement, documenting current/future workflows and gaps.
• Serve as a subject matter expert in ServiceNow ITSM and additional modules for government customers.
• Translate business needs into user stories and acceptance criteria per ServiceNow standards.
• Collaborate with stakeholders, architects, developers, and teams to implement solutions.
• Mentor Business Solution Consultants in engagement skills and best practices.
• Perform QA reviews of business analysis deliverables and coordinate UAT.
• Maintain strong relationships with government customers as trusted advisors.
• Ensure compliance with security protocols and federal requirements throughout projects.

Conocimientos

Business Analysis

Requirements Gathering

Stakeholder Engagement

Communication

Mentoring

Project Delivery

Educación

ServiceNow CSA Certification

ServiceNow CIS Certification

Bachelor's degree or higher in related field

Herramientas

Microsoft Visio

Lucidchart

Descripción del empleo

Intact Technology, Inc. is seeking an experienced Business Solution Lead with TS clearance for onsite work in Reston, VA.

The role focuses on leading ServiceNow engagements within secure federal environments, guiding business analysis, process improvements, and strategic adoption of ServiceNow solutions. The position requires overseeing requirements, mentoring junior consultants, and ensuring deliverables meet federal standards and customer objectives while engaging with government stakeholders