Trust & Safety Program Lead — Regulated Markets & DeFi

Polymarket; New York (NY); On-site; USD 165,000 - 190,000; Full time

Job summary

Polymarket is seeking a Program Manager for Trust & Safety to oversee end-to-end programs across US operations and DeFi platforms. You will coordinate launch readiness, regulatory commitments, user protections and incident response, reporting to the Global Head of Trust & Safety.

You will partner with Product, Engineering, Legal and Compliance, build controls from first spec, and drive evidence for regulators while scaling risk management and vendor relations.

Qualifications

• 6+ years in program or technical program management, including 3+ in trust and safety, risk, integrity, responsible gaming, fraud or compliance at a regulated platform.
• Experience running a launch risk-review process used by product teams.
• Led or ran the program side of a live incident with user harm or regulatory exposure.
• Prepared evidence for a regulator, auditor or exam, and turned a regulatory obligation into a control or procedure.
• Built a program at a company that had none.
• Took a vendor or partner from pilot to contract.
• Pulled and reconciled data (SQL or equivalent).
• Wrote short, dated decision documents with an owner on every line.
• Comfortable as the only program person in the function (Plus) CFTC, NFA or exchange experience (Plus) Responsible gaming programs or player protection (Plus) Crypto, DeFi or onchain compliance

Responsibilities

• Own launch readiness for new products, markets and jurisdictions with sign-off from Legal, Compliance and Trust & Safety before each major launch.
• Turn regulatory obligations and commitments into controls, procedures and evidence for regulator inquiries or exams.
• Bring risk review and user protection requirements into each launch from the first spec.
• Launch and monitor user protections such as self-exclusion, deposit limits, behavioral monitoring and trusted-contact tools.
• Run DeFi restriction programs, including self-certification and close-only, from flag to enforcement.
• Lead the program side of Trust & Safety incidents, and drill the crisis playbook with Compliance, Customer Experience, Legal and Communications.
• Take partners and vendors from pilot to contract, with a success measure agreed before each pilot starts.
• Own the metrics and the cadence: quarterly goals, the weekly Trust & Safety update and business reviews.
• Build and run Trust & Safety's intake process for partner teams

Skills

Program management

Trust & Safety

Regulatory compliance

Incident response

Vendor management

SQL

Regulatory reporting

Data-driven decision making

Job description

Polymarket is seeking a Program Manager for Trust & Safety to oversee end-to-end programs across US operations and DeFi platforms. You will coordinate launch readiness, regulatory commitments, user protections and incident response, reporting to the Global Head of Trust & Safety.

You will partner with Product, Engineering, Legal and Compliance, build controls from first spec, and drive evidence for regulators while scaling risk management and vendor relations.