Trust and Safety Program Manager

Polymarket International; New York (NY); On-site; USD 165,000 - 190,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO

Full Health, Vision, & Dental coverage

401k match

Hardware setup: MacBook Pro, display

Job summary

Polymarket is hiring its first Program Manager for Trust & Safety to own end-to-end programs across US markets and DeFi. You’ll coordinate with Product, Engineering, Legal and Compliance to ensure launches meet regulatory commitments and user protections.

You will lead incident response, risk reviews, and governance, driving adoption of protections while reporting outcomes to leadership and partners.

Qualifications

• 6+ years in program or technical program management, including 3+ in trust and safety, risk, integrity, or compliance at a regulated platform.
• Experience turning regulatory obligations into controls or procedures.
• Proven ability to run launch risk-review processes with product teams.

Responsibilities

• Own launch readiness for new products, markets and jurisdictions; secure sign-off from Legal, Compliance and Trust & Safety before launches.
• Turn regulatory obligations into controls, procedures and evidence for regulator inquiries or exams.
• Incorporate risk review and user protection requirements into launches from the spec stage.
• Launch and monitor user protections like self-exclusion and deposit limits from scope to adoption.
• Run DeFi restriction programs from flag to enforcement.
• Lead program side of incidents and build crisis playbooks with Compliance and Legal teams.
• Move partners from pilot to contract with clear success criteria.
• Own metrics and cadence: quarterly goals, weekly updates, and business reviews.
• Build and run Trust & Safety intake processes for partner teams.

Skills

Program management

Trust & Safety

Regulatory awareness

Incident management

Vendor management

Data analysis (SQL)

Decision documentation

Tools

SQL

Job description

About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

About The Role

Trust & Safety protects the platform, keeps our users safe and builds trust with the people we depend on for our growth. This role straddles between program management of Polymarket US, a CFTC-regulated exchange, and on the Polymarket DeFi platform. Every product Polymarket ships reaches traders in a regulated market, so each launch, each user protection and each response to an incident has to hold up with users, regulators and the public.

As the function's first Program Manager, reporting to the Global Head of Trust & Safety, you will own those programs end to end: launch readiness for new products, markets and jurisdictions; the controls and evidence behind Polymarket's regulatory commitments; user protections such as self-exclusion, deposit limits and behavioral monitoring; and incident response. You will set how each program runs, partner closely with Product, Engineering, Legal and Compliance, and report to leadership what each program delivers.

What You'll Do

• Own launch readiness for new products, markets and jurisdictions on the exchange and on DeFi: tier every launch, run the go or no-go, and secure written sign-off from Legal, Compliance and Trust & Safety before each major launch

• Turn regulatory obligations and commitments into controls, procedures and evidence, and keep the record ready for any regulator inquiry or exam

• Bring risk review and user protection requirements into each launch from the first spec, including what the launch can and cannot claim publicly

• Launch and monitor user protections such as self-exclusion, deposit limits, behavioral monitoring and trusted-contact tools, and drive them from scoping to adoption

• Run DeFi restriction programs, including self-certification and close-only, from flag to enforcement

• Lead the program side of Trust & Safety incidents, and build and drill the crisis playbook with Compliance, Customer Experience, Legal and Communications

• Take partners and vendors from pilot to contract, with a success measure agreed before each pilot starts

• Own the metrics and the cadence: quarterly goals, the weekly Trust & Safety update and business reviews

• Build and run Trust & Safety's intake process for partner teams

What We're Looking For

• 6+ years in program or technical program management, including 3+ in trust and safety, risk, integrity, responsible gaming, fraud or compliance at a regulated platform

• You have run a launch risk-review process that product teams used, and can name launches it stopped or changed

• You have led or run the program side of a live incident with user harm or regulatory exposure

• You have prepared evidence for a regulator, auditor or exam, and turned a regulatory obligation into a control or procedure

• You have built a program at a company that had none

• You have taken a vendor or partner from pilot to contract

• You pull and reconcile your own data (SQL or equivalent)

• You write short, dated decision documents with an owner on every line

• You are comfortable as the only program person in the function (Plus) CFTC, NFA or exchange experience (Plus) Responsible gaming programs or player protection (Plus) Crypto, DeFi or onchain compliance

Benefits

• Competitive salary & equity

• Unlimited PTO

• Full Health, Vision, & Dental coverage

• 401k match

• Hardware setup: new MacBook Pro, big display, & accessories

Pay Transparency

Base salary range: $165,000 to $190,000, plus equity and benefits.

This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.