AI-Driven Trust & Safety Investigator

Instawork; California; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision plans

Flexible PTO

Phone stipend

Commuter stipend

HSA contribution

401K plan

Employee discount program

Job summary

Instawork is seeking a Trust & Safety Specialist to lead end-to-end investigations, ensuring evidence-based resolutions and policy compliance. You will leverage vibe analytics (NL-to-SQL) to pull data, identify fraud patterns, and streamline investigations while communicating clearly with stakeholders.

The role requires 3+ years in Trust & Safety, Operations, or Compliance and the ability to own cases with high agency.

Qualifications

• 3+ years in Trust & Safety, Operations, or Compliance.
• Experience communicating with external stakeholders (clients, legal, or law enforcement) is a must.
• Proficient in using AI to enhance productivity and data-driven investigations.

Responsibilities

• Lead end-to-end investigations of safety incidents, ensuring objectivity and policy alignment.
• Manage escalated tickets with clear, factual communication to professionals and partners.
• Use NL-to-SQL to query data and identify fraud patterns and safety trends.
• Serve as a subject matter expert on Community Guidelines and help evolve policies as the platform grows.
• Design automated workflows to reduce manual bottlenecks in investigations.

Skills

Trust & Safety

Operations

Compliance

AI NL to SQL

Data analysis

Tools

SQL

Job description

Instawork is seeking a Trust & Safety Specialist to lead end-to-end investigations, ensuring evidence-based resolutions and policy compliance. You will leverage vibe analytics (NL-to-SQL) to pull data, identify fraud patterns, and streamline investigations while communicating clearly with stakeholders.

The role requires 3+ years in Trust & Safety, Operations, or Compliance and the ability to own cases with high agency.