Trust & Safety Operations Analytics & Reporting

TikTok USDS Joint Venture

San Jose (CA)

On-site

USD 72,000 - 151,000

Full time

2 days ago

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Job summary

TikTok USDS Joint Venture LLC is seeking a Business Reporting Insights Analyst to serve as the analytical engine for USDS operations. You will monitor queue health, surface risk signals, and provide a data-driven foundation for reviews.

You will maintain reporting infrastructure and uncover the story in the data for leadership decisions. You will lead RCAs, translate data into insights, and partner with operations to identify improvement opportunities, driving projects to enhance analytics

Qualifications

3+ years of experience in data analysis, BI, operations analytics, or similar quantitative role.
Advanced proficiency in SQL for querying complex datasets.
Experience with Tableau, Power BI, Looker, or similar data visualization tools.
Strong Excel skills and data manipulation abilities.
Meticulous attention to detail and data accuracy, with root cause analysis ability.
Excellent communication skills and ability to present to non-technical stakeholders.
Experience managing projects and collaborating with partners.

Responsibilities

Own and manage the full suite of operational dashboards and reports, ensuring accuracy, timeliness, and clear communication of health metrics.
Develop and deploy a proactive alerting system to flag performance anomalies, SLA breaches, and risks in real time.
Continuously expand dashboard coverage to provide a comprehensive view of workflows and agent performance.