Trucking Operations Supervisor

Forward Logistics, Inc.; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Forward Logistics, Inc. is seeking a Trucking Operations Supervisor to oversee daily transportation activities, ensuring safe, efficient, and compliant movement of freight.

You will supervise staff, monitor performance, and coordinate with dispatch, warehouse, safety, and customer service to maintain high service levels. Requirements include 2–5 years in trucking/logistics operations, knowledge of DOT/FMCSA regulations, and strong leadership and communication skills.

Qualifications

• Strong leadership and communication skills required to supervise trucking operations.
• Knowledge of DOT/FMCSA regulations and transportation operations.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with TMS and MS Office is preferred.

Responsibilities

• Oversee daily trucking operations, including routing, scheduling, load planning, and driver assignments.
• Monitor on-time pickups and deliveries and ensure service commitments are met.
• Coordinate with dispatch, warehouse, safety, compliance, and customer service teams.
• Review discrepancies and operational issues and take corrective actions.
• Support customer satisfaction through effective leadership and communication.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Bilingual English/Chinese

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Transportation Management Systems (TMS)

Job description

Forward is small in size but big in mind. Everyone here can be innovators that bring in new ideas and explore where the potential exists for the meaningful reform.

WHAT DO WE DO?

Forward Logistics is an intrastate and interstate motor carrier specializing in Loose Cargo Load (LCL), Full Container Load (FCL), Full Trailer Load (FTL), oversized cargo, and special project cargo delivery. In human words, we move cargo from point A to point B on the road with a truck.

ARE YOU ONE OF US?

The Trucking Operations Supervisor is responsible for overseeing daily transportation operations to ensure safe, efficient, and compliant movement of freight. This role supervises operational staff, monitors service performance, resolves operational issues, and supports customer satisfaction through effective coordination and leadership. The Operations Supervisor works closely with dispatch, warehouse, safety, compliance, and customer service teams to maintain operational efficiency and high service standards.

Job Responsibilities:

Operations & Team Supervision

• Lead and supervise corresponding teammates and provide daily operational guidance and support.
• Oversee daily trucking operations, including routing, scheduling, load planning, and driver assignments.
• Monitor on-time pickups and deliveries while ensuring service commitments are met.
• Review discrepancies and operational issues and take appropriate corrective actions.
• Develop solutions to address complex operational problems or customer dissatisfaction.
• Coordinate with dispatchers, warehouse staff, drivers, terminals, and customers regarding shipment status and operational needs.
• Cover daily operational tasks when short-staffed or as business needs require.
• Respond promptly to service disruptions, delays, accidents, or operational emergencies.
• Collaborate with various departments and team members to ensure customer satisfaction remains the top priority.

Compliance & Safety

• Review operational compliance concerns and escalates issues when necessary.
• Participate in accident investigations and corrective/preventive actions (CAPA).
• Promote a strong safety culture and proactive compliance practices.

Customer & Stakeholder Relations

• Build and maintain positive working relationships with customers, vendors, airlines/CFS, and internal stakeholders.
• Support service recovery efforts and customer escalations in a professional and timely manner.
• Ensure customer-specific SOPs and service requirements are followed consistently.

Administrative & Reporting

• Review shipment documentation, operational reports, and billing-related information for accuracy.
• Track operational KPIs such as service performance, delays, utilization, and productivity.
• Assist management with staffing, scheduling, and operational planning.
• Assume other responsibilities and special projects as assigned.

Qualifications:

• Minimum 2–5 years of trucking, transportation, or logistics operations experience.
• Prior supervisory or dispatch leadership experience preferred.
• Knowledge of DOT/FMCSA regulations and transportation operations.
• Strong problem-solving, communication, leadership, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficient in Microsoft Office and transportation management systems (TMS).
• High school graduate required. Bachelor’s degree preferred.
• Bilingual in English and Chinese (Cantonese/ Mandarin) is preferred.

Pay: From $70,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

FORWARD TOGETHER

Forward Logistics is an employee-forward company. We know that life comes first and want you to take the time you need with our accrued paid time off program. We offer health and dental insurance, 401K, career advancement, and more.

We hope one day we will tell you, “Welcome to the Forward family!” We mean it. Contact us if you have any questions or if you are ready to join us. Together, let's go forward.