Customer Service Coordinator

Forward Logistics, Inc.; South San Francisco (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid time off

Job summary

Forward Logistics, Inc. is seeking a Customer Service Coordinator in California to act as the primary contact for rate requests, shipment status inquiries, and service-related questions.

You will work closely with Operations, Dispatch, Billing, and other departments to provide timely responses and accurate information while supporting daily administrative tasks. The role requires at least one year in trucking/transportation, strong communication and organizational skills, and proficiency with MS

Qualifications

• Minimum one year of experience in trucking/transportation.
• Excellent verbal and written communication skills.
• Strong organizational and analytical skills.
• Strong ability to multi-task and to prioritize in a fast paced environment.
• Proficient in Microsoft Office and professional e-mail etiquette.
• Bilingual in English and Chinese (Cantonese/ Mandarin) a plus.

Responsibilities

• Respond promptly to customer inquiries regarding transportation rates, shipment status, service availability, and general account information.
• Prepare and provide accurate freight quotations while ensuring pricing aligns with company guidelines and service capabilities.
• Coordinate with Operations, Dispatch, Warehouse, and other departments to obtain shipment updates and ensure accurate customer communications.
• Monitor pending quotations and follow up with customers as appropriate.
• Enter, update, and maintain customer, pricing, and shipment information in the transportation management system (TMS) and other internal databases.
• Generate reports using the TMS, Microsoft Excel, and other business applications to support customer requests and internal operations.
• Maintain accurate records of customer communications, quotations, and service activities.
• Assist in resolving customer concerns by coordinating with internal teams and following issues through to completion.
• Communicate professionally with customers, vendors, and internal departments to ensure a high level of customer satisfaction.
• Identify opportunities to improve customer service processes and recommend operational efficiencies.
• Perform other duties and special projects as assigned.

Skills

Verbal and written communication

Organizational skills

Analytical skills

Multi-tasking

Microsoft Office

Education

High school graduate

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Forward is small in size but big in mind. Everyone here can be innovators that bring in new ideas and explore where the potential exists for the meaningful reform.

WHAT DO WE DO?

Forward Logistics is an intrastate and interstate motor carrier specializing in Loose Cargo Load (LCL), Full Container Load (FCL), Full Trailer Load (FTL), oversized cargo, and special project cargo delivery. In human words, we move cargo from point A to point B on the road with a truck.

ARE YOU ONE OF US?

The Customer Service Coordinator serves as the primary point of contact for customers by providing timely responses to rate requests, shipment status inquiries, and general service-related questions. This position works closely with Operations, Dispatch, Billing, and other internal departments to ensure customers receive accurate information and exceptional service while supporting daily administrative and reporting functions.

Essential Duties and Responsibilities:

• Respond promptly to customer inquiries regarding transportation rates, shipment status, service availability, and general account information.
• Prepare and provide accurate freight quotations while ensuring pricing aligns with company guidelines and service capabilities.
• Coordinate with Operations, Dispatch, Warehouse, and other departments to obtain shipment updates and ensure accurate customer communications.
• Monitor pending quotations and follow up with customers as appropriate.
• Enter, update, and maintain customer, pricing, and shipment information in the transportation management system (TMS) and other internal databases.
• Generate reports using the TMS, Microsoft Excel, and other business applications to support customer requests and internal operations.
• Maintain accurate records of customer communications, quotations, and service activities.
• Assist in resolving customer concerns by coordinating with internal teams and following issues through to completion.
• Communicate professionally with customers, vendors, and internal departments to ensure a high level of customer satisfaction.
• Identify opportunities to improve customer service processes and recommend operational efficiencies.
• Perform other duties and special projects as assigned.

Qualifications:

• Minimum one year of experience in trucking / transportation field.
• Excellent verbal and written communication skills.
• Strong organizational and analytical skills.
• Strong ability to multi-task and to prioritize in a fast paced environment.
• Proficient in Microsoft Office and professional e-mail etiquette.
• High school graduate required. Bachelor’s degree preferred.
• Bilingual in English and Chinese (Cantonese/ Mandarin) a plus.
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Pay: $23.00 - $27.00 per hour

FORWARD TOGETHER

Forward Logistics is an employee forward company. We know that life comes first and want you to take the time you need with our accrued paid time off program. We offer health and dental insurance, 401K, career advancement, and more.

We hope one day we will tell you, “Welcome to the Forward family!” We mean it. Contact us if you have any questions or if you are ready to join us. Together, let's go forward.