Logistics Clerk

Forward Logistics, Inc.; Sacramento (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid time off

Job summary

Forward Logistics, Inc. is seeking a Logistics Clerk to coordinate freight movement and provide responsive customer support. You will enter orders, track shipments, communicate with dispatchers, and update internal and customer systems.

The role requires at least one year in trucking or transportation, strong organizational skills, and good written and oral communication. Bilingual English/Chinese is a plus; high school diploma required with a bachelor’s preferred.

Qualifications

• Minimum one year of experience in trucking / transportation.
• Excellent crisis management skills and exceptional interpersonal skills.
• Strong organizational and analytical skills.
• Ability to multi-task and prioritize in a fast paced environment.
• Proficient computer skills and professional e-mail etiquette.
• Bachelor’s degree preferred; bilingual in English and Chinese preferred.

Responsibilities

• Coordinate logistics activity and provide customer support for freight movement.
• Check emails, enter order info, and process EDI data into internal and customer systems.
• Respond to customer requests in a timely manner and communicate with dispatchers.
• Track shipment availability and delivery status.
• Update internal systems and reference spreadsheets and customer systems.
• Assume safety and compliance responsibilities as assigned.

Skills

Customer support

Logistics coordination

Crisis management

Multitasking

Communication

Education

High school graduate

Bachelor’s degree preferred

Tools

EDI systems

MS Excel

Job description

Forward is small in size but big in mind. Everyone here can be innovators that bring in new ideas and explore where the potential exists for the meaningful reform.

WHAT DO WE DO?

Forward Logistics is an intrastate and interstate motor carrier specializing in Loose Cargo Load (LCL), Full Container Load (FCL), Full Trailer Load (FTL), oversized cargo, and special project cargo delivery. In human words, we move cargo from point A to point B on the road with a truck.

ARE YOU ONE OF US?

The Logistics Clerk will be responsible for coordinating logistics activity and providing customer support on freight movement.

Requirements:

• Check emails and enter order info/ accept EDI info, and scan documents into internal system and customer systems.
• Respond to customer requests in a timely manner.
• Communicate with customers and dispatchers to pass along information promptly.
• Track shipment availability and delivery status.
• Effectively solve problems, escalations, and provide customer support.
• Update internal system, reference spreadsheets, and customer systems.
• Assume safety and compliance responsibilities as assigned.

Qualifications:

• Minimum one year of experience in trucking / transportation field.
• Excellent crisis management skills and exceptional interpersonal skills.
• Strong organizational and analytical skills.
• Strong ability to multi-task and to prioritize in a fast paced environment.
• Proficient computer skills and professional e-mail etiquette.
• Effective oral and written communication skill.
• High school graduate required. Bachelor’s degree preferred.
• Bilingual in English and Chinese (Cantonese/ Mandarin) preferred.
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Pay: $22.00 - $26.00 per hour

FORWARD TOGETHER

Forward Logistics is an employee forward company. We know that life comes first and want you to take the time you need with our accrual paid time off program. We offer health and dental insurance, 401K, career advancement, and more.

We hope one day we will tell you, "Welcome to the Forward family!" We mean it. Contact us if you have any questions or if you are ready to join us. Together, let's go forward.