Heavy-Duty Service Writer & Scheduler

Fleetpride; Ocala (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., seeks a Service Writer in Ocala, FL. This role communicates estimates and work details to customers, supporting service managers and technicians.

You will prepare invoices, open repair orders, and manage administrative tasks while ensuring clear, detailed communication of repairs. The position requires a firm mechanical understanding of trucks and trailers, strong customer service, and proficient

Qualifications

• Firm mechanical understanding of trucks and trailers.
• Average PC skills required.
• G-Suite, Excel, Word preferred.

Responsibilities

• Communicate with customers, employees, and others to explain repairs and schedules.
• Prepare invoices and open repair orders; create reports and memos.
• Determine customer account status and payment needs before scheduling work.
• Answer phones, take messages, and obtain authorization for payments.

Skills

Customer service

Communication skills

Mechanical understanding

Sales ability

Administrative tasks

Education

High school diploma

Tools

G-Suite

Excel

Word

Job description

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., seeks a Service Writer in Ocala, FL. This role communicates estimates and work details to customers, supporting service managers and technicians.

You will prepare invoices, open repair orders, and manage administrative tasks while ensuring clear, detailed communication of repairs. The position requires a firm mechanical understanding of trucks and trailers, strong customer service, and proficient