Truck Shop Service Advisor - Ford of York

Shelby American, Inc.; York (York County); On-site; USD 40,000 - 80,000; Full time

Job summary

A leading automotive service provider in York is seeking an enthusiastic service advisor to join their team. This role offers the chance to impact customer satisfaction positively while achieving personal career goals. The ideal candidate will manage service orders, provide customer support, and assist in diagnosing vehicle issues. Enjoy a supportive environment with opportunities for growth and a competitive commission-based pay structure.

Benefits

Commission based pay

PTO and holidays

401(K) retirement plan with company matching

Top insurance program including medical, dental, vision

Employee discounts on purchases and services

Qualifications

• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Provide support for owner inquiries and assist in diagnosing vehicle problems.

Skills

Customer Satisfaction

Sales Success

Job description

Description

We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Ford of York, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Qualifications:

• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Valid driver’s license and clean driving record

Responsibilities:

• Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

What we offer:

• Commission based pay: $40,000 - $80,000 potential annually
• Full Time to include some Saturdays
• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

At Ciocca Ford of York, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.