Truck Shop Manager

Mills Auto Group; Baxter (MN); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & potential

Job summary

Mills Automotive Group is seeking an experienced Truck Shop Manager to lead our truck shop operations. You will oversee daily workflow, coach technicians, and ensure timely, accurate repairs for a diverse fleet including trucks, RVs, and commercial vehicles.

The role emphasizes guest communication, quality workmanship, and driving shop profitability while maintaining a safe, organized work environment. Monday–Friday with occasional Saturday rotation.

Qualifications

• Experience leading automotive/service operations, preferably in trucks/RV or fleet.
• Strong organizational and communication skills.
• Proven problem-solving and decision-making abilities.
• Guest-focused mindset with ability to build lasting relationships.
• Knowledge of technician productivity, labor sales, and shop profitability.
• Commitment to safety and quality workmanship.

Responsibilities

• Oversee daily truck shop operations, scheduling, and repair order completion.
• Lead, coach, and develop technicians to improve performance and teamwork.
• Provide timely guest updates, clear estimates, and quality repairs.
• Monitor labor sales, productivity, expenses, and shop profitability.
• Ensure repairs are completed safely and to company standards.
• Coordinate parts and resources to minimize downtime.
• Build relationships with customers, RV owners, and local fleets.
• Maintain a clean, safe, and organized shop environment.
• Drive growth by expanding commercial accounts and capacity.

Skills

Leadership

Organization

Problem solving

Guest focus

Relationship building

Safety

Team development

Job description

Description

Mills Automotive Group is looking for an experienced, motivated Truck Shop Manager to lead our truck shop operations. Our shop services a diverse range of vehicles, including larger trucks, RVs, commercial and business vehicles, and other specialty vehicles.

This is an opportunity for a strong leader who understands service operations, enjoys developing a team, and takes pride in delivering quality repairs and an outstanding customer experience. The ideal candidate combines technical knowledge with business sense, organization, and the ability to keep a busy shop running efficiently.

What You'll Do

• Lead daily shop operations: Oversee workflow, technician productivity, scheduling, and repair order completion to ensure jobs are completed efficiently and accurately.


• Develop your team: Lead, coach, and support technicians and shop personnel while promoting a culture of teamwork, accountability, and continuous improvement.


• Deliver an exceptional Guest experience: Ensure Guests receive timely updates, clear communication, accurate estimates, and quality repairs.


• Manage shop performance: Monitor labor sales, productivity, efficiency, expenses, and overall profitability while identifying opportunities to improve results.


• Oversee service quality: Help ensure repairs are completed safely, correctly, and in accordance with company standards.


• Coordinate parts and resources: Work with parts suppliers and internal teams to keep repairs moving and minimize downtime.


• Build customer relationships: Develop lasting relationships with individual customers, RV owners, local businesses, and commercial fleet customers.


• Maintain a safe, organized shop: Promote a clean, professional work environment and ensure compliance with applicable safety procedures.


• Drive business growth: Identify opportunities to expand our customer base, grow commercial accounts, and increase shop capacity and sales.

What We're Looking For

• Previous experience in automotive, truck, RV, diesel, fleet, or commercial vehicle service.


• Leadership or supervisory experience, preferably in a service or repair environment.


• Strong organizational, communication, and problem-solving skills.


• A Guest-focused mindset and the ability to build lasting business relationships.


• An understanding of technician productivity, labor sales, service scheduling, and shop profitability.


• The ability to prioritize competing demands and keep operations running smoothly.


• A commitment to safety, quality workmanship, and team development.

Preferred Qualifications

• Experience managing a truck shop, heavy-duty repair facility, RV service department, or commercial fleet maintenance operation.


• Familiarity with service department management systems, estimating, parts coordination, and labor performance metrics.


• Technical training, industry certifications, or hands-on mechanical experience.

The workdays for this position are Monday through Friday, with a rotational Saturday. Our facilities are always closed on Sunday, and on designated Holidays throughout the year.

This position is paid on a commission/incentive-based Pay Plan. $48-$75k+/year (commission based). The compensation is comprised of a Base Salary and incentives for key metrics of sales and gross profit. There is no limit or cap on the incentive amounts!

We offer YOU:

• Opportunity for growth and advancement within our Company!


• Leader in our industry for overall Employment Package!


• Medical Insurance


• Dental Insurance


• Vision Plan


• Health Savings Account


• Cafeteria Plan


• Life Insurance


• Employer sponsored 401(k) & potential Profit Sharing


• Paid Time Off


• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!