Heavy Duty Truck Service Manager

Palmer Trucks; Evansville (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Palmer Trucks seeks a Heavy Duty Truck Service Manager to lead the Service Department day-to-day operations and execute strategies for service, sales, and development in Evansville, IN.

You will supervise, train, and evaluate staff, manage budgets, and drive quality and customer satisfaction while aligning with ownership expectations.

Qualifications

• Basic computer skills with repair order processing software proficiency.
• Ability to operate motor vehicles with a safe driving record.
• CDL is preferred but not required.
• Flexible hours including evenings and weekends may be required.

Responsibilities

• Establish and maintain practices to lead, train, develop, motivate, and recognize employees.
• Conduct annual employee performance reviews and set measurable objectives.
• Contribute to strategy and performance with all teams.
• Forecast, manage, and control sales, gross profit, and expenses; set financial objectives.
• Plan, develop, and implement activities for employees.
• Assess needs, trends, problems, and profit opportunities in the Service Department.
• Coordinate with other managers to align objectives and communicate achievements.
• Assess competition, market conditions, trends, and opportunities in the dealership area.
• Ensure quality control procedures are followed and take corrective action when needed.
• Ensure compliance with ethics, safety, legal, and environmental policies.

Skills

Leadership

Teamwork

Customer Service

Problem Solving

Communication

Delegation

Change Management

Project Management

Analytical

Technical Skills

Tools

Repair Order Processing Software

Job description

Summary

The

Job Type

Full-time

Description

Heavy Duty Truck Service Manager

Reports To: Branch Manager

The Service Manager is responsible for the day-to-day operations of the Service Department in compliance with established policies and procedures. Plans, develops, and implements strategies for operations, sales, and development to meet organizational business plans. Evaluates both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer.

Key Responsibilities

• Establish and maintain practices designed to lead, manage, train, develop, motivate, and recognize employees.
• Ability to conduct annual employee performance reviews and develop specific and measurable objectives/goals for all departmental personnel.
• Contribute to the evaluation and development of strategies and performance with all teams.
• Forecast, manage, and control sales, gross profit, and expenses. Establish short- and long-term operating and financial objectives consistent with ownership expectations.
• Plan, develop, and implement activities for employees.
• Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
• Responsible for all applicable credit functions within the Service Department.
• Coordinate with other departmental managers to understand all aspects and needs of the operational development, and to ensure they are informed of objectives, purposes, and achievements.
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor quality of work and take corrective action where standards are not met.
• Ensure activities meet organizational requirements for ethical behavior, health, safety, legal compliance, and environmental policies and regulations.

Qualifications

To perform this job successfully, an individual must be able to satisfy each essential duty. The listed requirements are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this job successfully, an individual should have basic Computer skills and be proficient in Repair Order Processing Software.
• The position requires the ability to operate motor vehicles and a safe driving record.
• A current Commercial Driver's License is preferred but not required.
• Working hours: The individual may be required to work varied shifts, including evenings, weekends, and extended hours, based on business needs.

Requirements

Business Skills

• Personal Accountability - Being answerable for personal actions.
• Problem Solving - Defining, analyzing, and diagnosing key components of a problem to formulate a solution.
• Flexibility - Readily modifying, responding, and adapting to change with minimal resistance.
• Teamwork - Cooperating with others to meet objectives.
• Diplomacy - Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.

Behaviors

• Interaction - The job requires frequent communication and engagement with others.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented - The job requires identifying and fulfilling customer expectations.
• Versatile - The job requires adapting to a range of situations with ease.
• Frequent Change - The job requires rapid shifts between tasks.
• Urgency - The job requires decisiveness, quick response, and fast action.
• Persistence - The job requires finishing tasks despite challenges or resistance.
• Following Policy - The job requires adhering to rules, regulations, or existing methods.
• Consistent - The job requires predictable performance in repetitive situations.

Competencies

• Analytical - Uses intuition and experience to complement data; designs workflows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Inspires and motivates others to perform well; effectively influences others' actions and opinions. Inspires respect and trust; Mobilizes others to fulfill the vision
• Project Management - Coordinates projects; Communicates changes and progress; Manages project team activities.
• Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills - Pursues training and development opportunities.

Physical Requirements

Working Conditions are normal for a manufacturing environment. Machinery and tool operation requires the use of safety equipment, including but not limited to eye safety glasses, hearing protectors, work boots, and gloves. Loose-fitting clothes and jewelry are not permitted. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient manual dexterity to operate office equipment (or operate a PC)
• Ability to climb ladders.
• Ability requires a person to bend, twist, squat, and reach to perform tasks on truck components.
• Ability to lift a minimum of 60lbs - 150 lbs. Unassisted.
• Other Duties as Required.

This position has an immediate start date and will allow for proper notice to the existing employer.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual, spouse, and family coverage. Multiple products are affordable and provide value for you and your family.

Health