Truck Service Writer & Warranty Coordinator

Truck Component Services; Mississippi; Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Life insurance

401(k) with employer contribution

Bi-weekly pay schedule

Career development

Job summary

The Larson Group Peterbilt in Mississippi is seeking an experienced Service Writer to greet and consult service customers, coordinate service department communications, and assist the warranty team. Responsibilities include opening/closing work orders, tracking technician time, scheduling appointments, and aiding with warranty paperwork.

A safety-sensitive role with growth opportunities. Qualified candidates typically have a high school diploma; a college degree or trade certificate is

Qualifications

• High School Diploma required.
• College degree or trade school certificate preferred.
• Experience in dealership service shop environment is strongly preferred.

Responsibilities

• Open and close work orders with detailed information.
• Record, adjust and report technicians' time for payroll.
• Assist with warranty repair paperwork and flow.
• Coordinate service department communications and customer inquiries.
• Schedule appointments and supervise technicians during diagnostic/repair work.
• Check in new trucks and complete required forms.
• Liaise with parts for special orders and sublet repairs.
• Escalate customer complaints to improve resolution.
• Support Service Manager and cover phone duties when needed.

Skills

Customer service

Communication

Time management

Education

High School Diploma

Trade school certificate

College degree (preferred)

Job description

The Larson Group Peterbilt in Mississippi is seeking an experienced Service Writer to greet and consult service customers, coordinate service department communications, and assist the warranty team. Responsibilities include opening/closing work orders, tracking technician time, scheduling appointments, and aiding with warranty paperwork.

A safety-sensitive role with growth opportunities. Qualified candidates typically have a high school diploma; a college degree or trade certificate is