Service Writer & Customer Care Coordinator

The Larson Group Creative Marketing, llc.; Virginia; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Career Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems and coordinate service department communications, including warranty tasks. The role supports open work orders, time reporting for mechanics, and coverage of service lines.

The position emphasizes customer interaction, appointment scheduling, and collaboration with technicians and parts to resolve issues efficiently.

Qualifications

• High School Diploma is required.
• College degree or trade school certificate is preferred but not required.

Responsibilities

• Open and close work orders with as much information as possible.
• Record, adjust and report mechanics' time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Schedule appointments.
• Supervise and assist technicians with diagnostics and repairs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team coordination

Education

High School Diploma

College degree or trade school certificate (preferred)

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems and coordinate service department communications, including warranty tasks. The role supports open work orders, time reporting for mechanics, and coverage of service lines.

The position emphasizes customer interaction, appointment scheduling, and collaboration with technicians and parts to resolve issues efficiently.