Truck Service Manager - Lead a High-Impact Team

Ballard-Truck-Center-; West Springfield (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Ballard Truck Center in West Springfield, MA is seeking a Service Manager to lead a profitable and efficient service department. You will drive proper procedures, staff utilization, and safety while meeting OEM standards.

Responsibilities include coordinating with Parts, maintaining customer relationships, approving estimates, monitoring performance, and ensuring compliance with regulations. The role requires strong leadership and hands-on management of a busy shop.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of service manager experience in automotive or heavy truck.
• Experience managing a department of 10+ employees; CDK software and heavy‑duty truck dealership experience preferred.

Responsibilities

• Lead and manage the service department to meet goals and profitability.
• Coordinate with Parts to ensure cohesive department performance.
• Provide accurate quotes and maintain OEM compliance and warranty procedures.
• Monitor department performance using reports and dashboards.
• Maintain safety, training, and a professional work environment.

Skills

Proficient computer skills

Leadership

Communication

Time management

Education

High school diploma or equivalent

Tools

CDK software

Job description

Ballard Truck Center in West Springfield, MA is seeking a Service Manager to lead a profitable and efficient service department. You will drive proper procedures, staff utilization, and safety while meeting OEM standards.

Responsibilities include coordinating with Parts, maintaining customer relationships, approving estimates, monitoring performance, and ensuring compliance with regulations. The role requires strong leadership and hands-on management of a busy shop.