Truck Service Advisor: Diagnostics & Customer Care

Rush Enterprises Inc.; Orlando (FL); Presencial; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Stock purchase program

Performance incentives

Career advancement

Descripción de la vacante

Rush Truck Centers is seeking a Service Advisor in Orlando to drive service excellence for commercial trucks and equipment. You will gather customer needs, perform vehicle inspections, run diagnostics via J-Pro, and build repair orders while maintaining clear communication on estimates, timelines, and costs with customers.

The role emphasizes accurate documentation, adherence to manufacturer specs, and ensuring customer comfort with recommended maintenance.

Formación

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsabilidades

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Conocimientos

Customer service

Communication

Educación

High school diploma or GED

CDL training/endorsement

Herramientas

J-Pro diagnostics

Descripción del empleo

Rush Truck Centers is seeking a Service Advisor in Orlando to drive service excellence for commercial trucks and equipment. You will gather customer needs, perform vehicle inspections, run diagnostics via J-Pro, and build repair orders while maintaining clear communication on estimates, timelines, and costs with customers.

The role emphasizes accurate documentation, adherence to manufacturer specs, and ensuring customer comfort with recommended maintenance.