Truck Service Advisor — Customer-Focused Service & Quotes

LV Petroleum LLC; Franklin (TN); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Weekly pay

Job summary

LV Petroleum LLC in Franklin, TN is seeking a Truck Service Advisor to deliver excellent customer service while writing and processing work orders and OTC transactions. You will secure purchase orders, communicate repair updates, and coordinate part sourcing with vendors.

The role requires strong communication, multitasking abilities, and a customer-focused attitude in a fast-paced shop environment. A valid driver's license is preferred and weekend/evening availability may be required.

Qualifications

• Previous customer service or service advisor experience preferred.
• Experience in truck service, diesel repair, automotive, or transportation industry is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Comfortable handling customer concerns and resolving issues professionally.
• Basic computer and data entry skills.
• Ability to create work orders, schedule services, and communicate repair updates.
• Strong organizational and time management skill.

Responsibilities

• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer.
• Source parts from outside vendors and coordinate delivery.
• Prepare end of shift drop and shift report; Understand various payment types.
• Maintain the safety of both our customers and team members.

Skills

Customer service

Communication

Multitasking

Data entry

Work orders

Cash handling/OTC

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Work order software

POS / payment processing

Job description

LV Petroleum LLC in Franklin, TN is seeking a Truck Service Advisor to deliver excellent customer service while writing and processing work orders and OTC transactions. You will secure purchase orders, communicate repair updates, and coordinate part sourcing with vendors.

The role requires strong communication, multitasking abilities, and a customer-focused attitude in a fast-paced shop environment. A valid driver's license is preferred and weekend/evening availability may be required.