Truck Service Advisor | Customer-Focused & Fast Repairs

Ballard-Truck-Center-; Johnston (RI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Flexible spending account

Short term disability

Long term disability

Life insurance

Paid time off

10 paid holidays a calendar year

Company paid uniforms

Job summary

Ballard Truck Center, a family-owned business in Johnston, RI, is seeking a Service Advisor to manage the flow of service work and ensure quality repairs at fair costs for customers. You will interact with customers, schedule shop work, and monitor job status to meet dealership standards.

Responsibilities include maintaining CSI, documenting repairs, following regulations, and communicating changes to customers. Prior experience with ADP/CDK DMS is a plus and industry experience is valued.

Qualifications

• Ability to read and comprehend instructions and information.
• Ability to work independently and as part of a team
• Professional, personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Prior industry experience is a plus
• Prior experience with ADP/CDK Dealer Management Software is a plus

Responsibilities

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Maintain a dealership – prescribed standard for hours per customer repair order written.
• Follow regulations governing disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensure that all documents are accounted for.
• Forecasts established by the GM and service manager.
• Maintain contact with service customers in a timely manner.
• Schedule shop work as efficiently as possible.
• Check job status at least twice each shift and inform customers of changes.
• Check customer credit status before opening repair order.
• Open and close repair orders.
• Handle routine complaints and make adjustments for small jobs.
• Ensure all work orders and customer PO’s are properly documented.

Skills

Reading comprehension

Independent work

Professional appearance

Customer interaction

Industry experience

ADP/CDK DMS

Job description

Ballard Truck Center, a family-owned business in Johnston, RI, is seeking a Service Advisor to manage the flow of service work and ensure quality repairs at fair costs for customers. You will interact with customers, schedule shop work, and monitor job status to meet dealership standards.

Responsibilities include maintaining CSI, documenting repairs, following regulations, and communicating changes to customers. Prior experience with ADP/CDK DMS is a plus and industry experience is valued.