Truck Service Advisor — Customer Experience & Growth

Vanguard Truck Centers; Cahokia (IL); On-site; USD 558,000 - 781,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision insurance

STD and basic life insurance

PTO Paid Time Off program

Career Advancement Opportunities

Job summary

Vanguard Truck Centers is seeking a Service Advisor at our Cahokia, IL location. The role focuses on initiating and tracking truck repair work, communicating with customers, and driving service sales.

A valid driver’s license and insurability are required, with ASE certifications and manufacturer training highly valued. Join a growing, profitable company offering competitive pay, 401k with employer match after 3 months, medical/dental/vision insurance, and comprehensive PTO.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• Ase certifications and manufacturer training are valued assets.
• Valid Driver's License required; insurability is a consideration.
• Background check and safety footwear required on day one.

Responsibilities

• Exercise Vanguard established processes and procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including estimates, approvals and updates.
• Drive service sales by capitalizing on upsell opportunities.
• Review repair orders prior to close for accuracy and timing.

Skills

Service advisor experience

Heavy duty truck experience

Safety footwear required

Background screening awareness

Education

ASE Certifications

Manufacturer Training

Job description

Vanguard Truck Centers is seeking a Service Advisor at our Cahokia, IL location. The role focuses on initiating and tracking truck repair work, communicating with customers, and driving service sales.

A valid driver’s license and insurability are required, with ASE certifications and manufacturer training highly valued. Join a growing, profitable company offering competitive pay, 401k with employer match after 3 months, medical/dental/vision insurance, and comprehensive PTO.