Truck Dispatch Specialist: Route and Driver Support

HWS LLC; Gaithersburg (MD); Sur place; USD 30 000 - 39 000; Plein temps

Résumé du poste

HWS LLC in Gaithersburg, MD is seeking a Dispatcher to manage load assignments, driver communications, and route planning. The role focuses on safe, compliant operations and timely service within FMCSA hours; you will coordinate with maintenance for roadside needs and ensure accurate handling of documents.

This is an office-based position in a fast-paced environment. The dispatcher will leverage TMS and telematics tools, maintain clear communication with drivers and customers, and support

Qualifications

• High school diploma or GED is required.
• 1+ year of dispatch, logistics, or transportation operations experience.
• Working knowledge of FMCSA hours-of-service rules and ELD requirements.
• Strong geography and map-reading skills across service region.

Responsabilités

• Assign loads to drivers based on location, equipment, hours of service, and delivery windows.
• Build efficient routes that cut empty miles, fuel cost, and tolls.
• Book and confirm pickup and delivery appointments with shippers and receivers.
• Act as each driver's first point of contact throughout the shift.
• Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures.
• Reroute drivers around delays, weather, road closures, and breakdowns.
• Coordinate roadside assistance, repairs, and recovery with Maintenance.
• Give customers and brokers accurate ETAs and proactive delay notices.
• Resolve service failures, detention, and accessorial issues quickly and professionally.
• Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them.
• Flag drivers, equipment, or loads with compliance, safety, or documentation gaps.
• Record accidents and incidents to Safety per company procedure.
• Keep load status, notes, and documents current in the TMS; collect BOLs and PODs for same-day billing.

Connaissances

Problem-solving

Communication

Multitasking

Accuracy

Technology literacy

Formation

High school diploma or GED

Associate's or bachelor's degree in logistics, supply chain, or business

Outils

TMS (McLeod)

TMS (TMW)

ELD/telematics

Load boards (DAT, Truckstop)

Microsoft 365

Description du poste

HWS LLC in Gaithersburg, MD is seeking a Dispatcher to manage load assignments, driver communications, and route planning. The role focuses on safe, compliant operations and timely service within FMCSA hours; you will coordinate with maintenance for roadside needs and ensure accurate handling of documents.

This is an office-based position in a fast-paced environment. The dispatcher will leverage TMS and telematics tools, maintain clear communication with drivers and customers, and support