Hotel Concierge

Historic Tours of America; Savannah (GA); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Competitive pay with commission

Paid Training

Healthcare Plan

401K Plan

Paid vacation and sick leave

Job summary

Historic Tours of America is seeking enthusiastic Hotel Concierges in Savannah, Georgia. The role involves providing outstanding customer service and selling tour packages while ensuring memorable experiences for guests. Ideal candidates will have a passion for history and customer interaction.

Benefits include competitive pay, paid training, healthcare options, and a supportive work environment. Flexibility in scheduling is required, making this a great opportunity for those who enjoy working with people.

Qualifications

• Passion for customer service and sales.
• Fluent in English to communicate effectively.
• Flexible schedule to work weekends and holidays.

Responsibilities

• Provide excellent customer service and greeting to guests.
• Sell tour packages based on guest preferences.
• Maintain ticket inventory and handle transactions.

Skills

Customer service skills

Sales techniques

Computer literacy

Fluent English

Education

High school graduate or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

JOIN OUR FUN-EMPLOYED FAMILY!

This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!

Have fun offering Historic Tours of America’s ® tours and attractions while inviting guests to learn about our historic city!

Job Summary

Our Hotel Concierges are stationed in a hotel lobby and work seamlessly with the front desk, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. Effectively sell the appropriate tour package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals.

Benefits

• Competitive pay: Earn $15 per hour plus uncapped commission!
• Paid Training
• Ongoing training, learning about various tours, attractions, restaurants and everything Savannah
• Full-time employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
• Choice of HRA or Traditional Healthcare Plan (Employer pays the majority of the premium for employee only coverage)
• First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
• 401K Plan
• Fun & Supportive Environment
• Established & Financially Stable Company

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980

Start your new Career Today!

Essential Functions

• Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
• Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during their time in your city.
• Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
• Be computer literate and keyboard/mouse proficient with a working knowledge of and ability to use various types of computer software, such as Microsoft Word, Excel, and Outlook.
• Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company's pricing system.

Required Knowledge, Skills And Abilities

• Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets.
• Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests.
• Ability to work well with all people while maintaining a professional and pleasant demeanor.
• Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public.
• Flexibility to work 3-4 days/week from 7:30am – 6:00pm, including weekends and holidays.

Qualifications

• High school graduate or equivalent preferred.
• Customer service, sales, or information center experience preferred.

Successful candidate must undergo a background search.