Trip Support Specialist II

World Kinect; United States; Remoto; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

World Fuel is seeking a dynamic Trip Support Specialist II to coordinate international business aviation missions and ensure safe, efficient flight operations worldwide. This role involves serving as the operational quarterback, managing planning through completion and delivering exceptional customer service.

The position requires aviation operations experience, strong communication, and the ability to handle multiple tasks during rotating shifts, including nights and holidays.

Competenze

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Ability to manage multiple priorities and stay organized.
• Willingness to work rotating shifts, including nights, weekends and holidays.
• Proficiency with Microsoft Office applications.
• Ability to work independently with minimal supervision.

Mansioni

• Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
• Coordinate and arrange international permits, airport slots, ground handling, crew accommodations, and transportation.
• Provide proactive communication and timely updates throughout all mission phases.
• Create and maintain trip records and cost estimates; conduct quality reviews of trip arrangements.
• Support 24/7 operations with rotating shifts and high levels of service.

Conoscenze

Aviation operations

Customer service

Communication

Multi‑tasking

MS Office

Formazione

Bachelor's degree

Strumenti

MS Office

Descrizione del lavoro

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist II

Support Global Aviation Missions Around the Clock

Location: Location: JOHANNESBURG, SOUTH AFRICA | Remote

Schedule: Rotating shifts including days, nights, weekends, and holidays

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II , you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe.

This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.

What You'll Do

Manage Global Flight Operations

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.

Coordinate and arrange:

• International overflight and landing permits
• Airport slots and PPRs
• Ground handling services
• Crew accommodations
• Ground transportation
• Customs and immigration requirements
• Border overflight exemptions and CANPASS submissions
• Flight following and trip monitoring

Deliver Exceptional Customer Support

• Build and maintain strong relationships with assigned customers.
• Act as a trusted advisor for trip planning and operational support.
• Provide proactive communication and timely updates throughout all phases of a mission.
• Resolve customer issues quickly and professionally while maintaining a high level of service.

Trip Planning & Quality Control

• Manage and monitor assigned trips to ensure accuracy and operational readiness.
• Create and maintain trip records and cost estimates.
• Perform quality assurance reviews of all trip arrangements.
• Ensure trips remain updated based on evolving client requirements.

Support Mission-Critical Operations

• Participate in the operations communication rotation, managing incoming calls, emails, and operational messages.
• Assist with after-hours fuel requests and operational support as needed.
• Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.
• Support 24/7 operational coverage through rotating shifts.

Contribute to Operational Excellence

• Identify opportunities to improve processes and enhance customer service.
• Share industry knowledge and best practices with colleagues.
• Act as a team player, assisting other operational departments when required.
• Support business growth by promoting World Fuel's Trip Support products and services.

We're Looking For

Required Qualifications

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
• Exceptional customer service and relationship management skills
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to remain calm and professional in high‑pressure situations
• Proficiency in Microsoft Office applications
• Ability to work independently with minimal supervision
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

• Bachelor's degree in Aviation, Business, or a related field
• Experience supporting international flight operations
• Prior experience in business aviation, trip support, dispatch, or flight operations
• Knowledge of aviation regulations, permits, ground handling, and international operating requirements
• FAA Dispatcher Certificate or similar aviation qualifications are a plus

What Makes You Successful

• Customer‑focused and service‑driven
• Organized and detail‑oriented
• Calm under pressure
• Comfortable managing multiple missions simultaneously
• Confident communicating with pilots, flight departments, vendors, and internal teams
• Passionate about aviation and operational excellence

Why Join World Fuel?

• Support global business aviation missions every day
• Work alongside experienced aviation professionals
• Gain exposure to international flight operations and trip planning
• Join a collaborative team that values customer service and operational excellence
• Build a long‑term career with a global leader in aviation and energy solutions

Ready to help customers navigate the world?