Bilingual German/English Customer Care Specialist (back office)

TaskUs; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

TaskUs is seeking a Customer Care Specialist who can deliver world-class service to customers in German and English. You will communicate accurately via calls, chat, and email, upholding high standards and measurable performance metrics while collaborating with a remote team.

The role requires 1–2 years of customer support experience, excellent written and spoken communication, and comfort with IT tools, online systems, and Microsoft Office.

Qualifications

• Must be bilingual in German (C1/C2/Native) and English (B2/C1) speaking and writing.
• Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions.
• Great communication skills, written and orally.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be willing to participate in a background screening.
• Proven customer communication experience (E-mail & Phone).
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office).

Responsibilities

• Experience in technical-based customer assistance through voice, chat, and email
• Previous experience dealing with the challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Skills

Bilingual German/English

Customer support

Communication skills

Remote work

Tools

Microsoft Office

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

Customer Care Specialist-German/English Bilingual

What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.

Responsibilities:

• Experience in technical-based customer assistance through voice, chat, and email
• Previous experience dealing with the challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in German (C1/C2/Native) and English (B2/C1) speaking and writing

• Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions

• Great communication skills, written and orally

• Demonstrate strong abilities to work independently and as a remote team player

• Must be adaptable and flexible, demonstrating abilities to work with process and information changes

• Must be willing to participate in a background screening

• Proven customer communication experience (E-mail & Phone)

• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology-powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.