Triage Technician

Tarrytown Expocare; Austin (TX); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits

401(k) with company matching

Paid time off

Paid holidays

Closed-door pharmacy environment

Career growth opportunities

Job summary

Tarrytown Expocare Pharmacy is seeking a licensed Pharmacy Technician to join our Triage Team from a remote location. The role centers on managing incoming calls and emails to de-escalate issues and coordinate care for long-term care patients.

You will support nurses, physicians, and caregivers while ensuring accurate medication records and timely insurance processing. Texas license and LTC experience preferred for this role.

Qualifications

• Minimum one year experience in a retail or long-term care pharmacy.
• Excellent phone and written communication skills.
• Positive personality with ability to build rapport over phone/email.

Responsibilities

• Build and maintain relationships with nurses, physicians, and caregivers.
• Manage incoming phone calls and emails.
• De-escalate and troubleshoot issues for customers.
• Update consumer profiles and medication administration records.

Skills

Phone & email communication

Customer service

Multitasking

Pharmacy calculations

Prescription interpretation

Tools

FrameworkLTC

DocuTrack

MS Office

Job description

# Triage TechnicianRemote Worker - NA - Austin, TX 78757## OverviewPosition TypeFull Time## DescriptionAs a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers.**Great New Hybrid Career Opportunity in Long-Term Care Pharmacy!**Now Hiring – Pharmacy Technician for our Triage Team**Hours**: Monday-Friday 7am-6pmCST (8-hour shifts)**Location:** Fully Remote**Type:** Full-time Permanent**Tarrytown Expocare Pharmacy** – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!**We are proud to offer:*** Competitive compensation* Comprehensive healthcare benefits* 401(k) retirement plan with company matching* Paid time off* Paid Holidays* A closed-door pharmacy work environment* Opportunities to advance and grow your career* And More!**Duties and Responsibilities:*** Build and maintain relationships with nurses, physicians, and caregivers* Manage incoming phone calls and emails* De-escalate and troubleshoot issues for customers* Update consumer profiles and medication administration records* Process prescription refills* Submit electronic insurance claims and work rejections* Work with prescribers to clarify prescriptions and obtain refill approvals## Qualifications**Required Skills/Abilities:*** Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred* Current Texas State Board of Pharmacy Technician License* Experience with FrameworkLTC and DocuTrack software preferred* Excellent phone and written communication skills* Customer Service attitude* Positive personality who easily builds rapport through the phone/email* Proficient with Microsoft Office Suite or related software* Ability to multitask and prioritize responsibilities* Ability to function well in a high-paced and at times stressful environment* Understands basic pharmacy language to interpret prescriptions* Can perform pharmacy calculations**Physical Requirements:*** Must be able to withstand long hours of computer screen time and phone conversations*Tarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*