Triage Pharmacy Technician - (Day Shift)

LTC PHARMA HLDG LLC

Fort Lauderdale (FL)

Hybrid

USD 42,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Disability Insurance

Tuition Reimbursement

Paid Time Off

Career Growth

Flu Vaccines

Referral Bonus

Job summary

Polaris Pharmacy Services in Fort Lauderdale, FL seeks a detail-oriented Triage Clerk to sort documents, route to folders, and assist facilities by phone. The role emphasizes courteous customer service and accurate data handling in a busy healthcare environment.

This hybrid position runs 9am–5:30pm with one Saturday per month. Primary duties include triaging orders, answering calls, and supporting continuous improvement of client services while adhering to safety and HIPAA policies.

Qualifications

High School diploma or equivalent required.
Pharmacy technician licenses/certifications required by state regulations.
Minimum of one year working as a pharmacy technician (long-term care pharmacy preferred).

Responsibilities

Sort incoming documents and route to appropriate folders.
Contact facilities for clarifications and handle inbound service calls.
Maintain courteous, responsive communication with customers on the phone.
Contribute to evaluation and continuous improvement of client services and procedures.
Adhere to safety, attendance, and dress code policies; follow HIPAA regulations.

Skills

Pharmacy data entry

Multitasking

Excel/Outlook

Attention to detail

English communication

Education

High School diploma

Pharmacy technician license/certification

Tools

Microsoft Excel

Job description

WHO WE ARE

At Polaris Pharmacy Services, we're more than a pharmacy - we're a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we're raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job - we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

Job Summary

Triage is responsible for sorting incoming documents and routing to appropriate folders, contacting facilities for clarifications, and handling inbound service calls. Technicians must be responsive and courteous when addressing our customers' needs while on the phone. Successful Triage staff are dedicated to meeting the expectations and requirements of internal and external customers; understanding customer information and using it to improve the products and services we deliver.

This is a hybrid position, 9am to 5:30pm and working one Saturday per month.

Duties/Responsibilities

Triage incoming orders according to priority
Answer phones/handle customer issues
Resolve and answer questions about customer needs and requests.
Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures
Comply with government and department policies regarding safety, attendance, and dress code.
Follow all applicable government regulations, including HIPPA.
Ensure safety policy and procedures are consistently adhered to and practiced.
Other duties as assigned; Job duties may vary depending on business needs.

QUALIFICATIONS/COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities

Knowledge of brand name/generic medications preferred.
Experience with alpha-numeric data entry
Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
Basic math computation skills
Knowledge of SIG codes preferred.
Proficient in Microsoft Excel, Word, and Outlook required.
Able to read, write, speak, and understand the English language.
Able to work at a moderate speed.
Good organization/Attention to detail

EDUCATION and/or EXPERIENCE

High School diploma or equivalent required
Pharmacy technician licenses/certifications required by state regulations and state of practice.
Minimum of one (1) year working as a pharmacy technician (long-term care pharmacy preferred)

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
May be necessary to work extended hours as needed
May lift and/or move up to 30 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24 hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full-time employees