Triage Nurse — Family-Centered Primary Care Advocate

Windrose Health Network, Inc.; Franklin (IN); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

WindRose Health Network, Inc. is seeking a Triage Nurse to support a fast-paced family practice in Franklin, IN. The role involves patient triage, scheduling, and coordination with providers to ensure timely care while delivering excellent patient service.

The ideal candidate will have an LPN license (RN preferred), 3+ years in a medical office, strong communication and customer service skills, and a commitment to compassionate, family-centered care in a technology-enhanced setting.

Qualifications

• Minimum of 3 years experience as LPN/RN in a medical office.
• Strong customer service skills
• Good communication skills; verbally and written

Responsibilities

• Coordinate services for patients of all ages within WHN’s integrated health care delivery system.
• Provide medical triage and scheduling of patients at the assigned Health Center.
• Handle all patient calls related to medical care or scheduling, including information, test results, refills, appointments, and prior authorizations.
• Assist Health Center staff with urgent/emergent situations and referrals to emergency services as needed.
• Provide general nursing functions within scope of training and license; include age-specific nursing care and health prevention tasks.
• Screen patients and provide provider-ordered nursing care such as vaccinations, immunizations, etc.
• Assess walk-in patients for appropriate care.
• Work with EMR.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Team player

Education

LPN program

RN program

Tools

EMR software

Job description

WindRose Health Network, Inc. is seeking a Triage Nurse to support a fast-paced family practice in Franklin, IN. The role involves patient triage, scheduling, and coordination with providers to ensure timely care while delivering excellent patient service.

The ideal candidate will have an LPN license (RN preferred), 3+ years in a medical office, strong communication and customer service skills, and a commitment to compassionate, family-centered care in a technology-enhanced setting.