Triage Nurse (LPN/RN)

Windrose Health Network, Inc.; Franklin (IN); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

WindRose Health Network, Inc. is seeking a Triage Nurse to support a fast-paced family practice in Franklin, IN. The role involves patient triage, scheduling, and coordination with providers to ensure timely care while delivering excellent patient service.

The ideal candidate will have an LPN license (RN preferred), 3+ years in a medical office, strong communication and customer service skills, and a commitment to compassionate, family-centered care in a technology-enhanced setting.

Qualifications

• Minimum of 3 years experience as LPN/RN in a medical office.
• Strong customer service skills
• Good communication skills; verbally and written

Responsibilities

• Coordinate services for patients of all ages within WHN’s integrated health care delivery system.
• Provide medical triage and scheduling of patients at the assigned Health Center.
• Handle all patient calls related to medical care or scheduling, including information, test results, refills, appointments, and prior authorizations.
• Assist Health Center staff with urgent/emergent situations and referrals to emergency services as needed.
• Provide general nursing functions within scope of training and license; include age-specific nursing care and health prevention tasks.
• Screen patients and provide provider-ordered nursing care such as vaccinations, immunizations, etc.
• Assess walk-in patients for appropriate care.
• Work with EMR.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Team player

Education

LPN program

RN program

Tools

EMR software

Job description

Description

Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Triage Nurse at Windrose Health Network could be the job you are looking for.

We are currently seeking a Triage Nurse that will work effectively within the WindRose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Triage Nurse in Johnson County that is a good advocate for their patients, solution-oriented, honest and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high-energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.

Position Summary

• The Triage Nurse will be working in a fast-paced family practice care setting supporting the physician in providing care while utilizing excellent customer service skills. This person should be able to prioritize, be detail-oriented, able to multi-task and be self-directed to work with patients in direct contact daily, while contributing to the team atmosphere.

Essential Job Duties

• The Triage Nurse works closely with medical providers, the Health Center’s Practice Manager and WHN’s Director of Quality to provide coordination of services for patients of all ages within WHN’s integrated health care delivery system.
• He/she provides medical triage and scheduling of patients at the assigned Health Center.
• Handles all patient calls related to medical care or scheduling, including calls for information, test results, refills, appointments, and medication prior authorizations..
• Assists Health Center medical staff with urgent/emergent situations and referrals to emergency services when needed.
• Within the scope of his/her training and license, may provide general nursing functions to all age groups and to all providers based on staffing and clinic activity; also may provide age-specific and health prevention nursing care and treatments as ordered.
• May screen patients as well as provide specific, provider-ordered nursing care such as vaccinations, immunizations, breathing treatments, dressing changes - works closely with all WHN staff to evaluate patient satisfaction and outcomes of care.
• Assesses walk-in patients for appropriate care.
• Works with EMR.

Requirements

Required education

• Graduate of an accredited Licensed Practical Nurse (LPN) Program (Required) / Registered Nurse Program (Preferred)
• Licensed Practical Nurse (LPN) License (Required) / Registered Nurse (RN) License (Preferred)

Skills/Qualification/Requirements

• Minimum of 3 years experience as LPN/RN in a medical office.
• Strong customer service skills
• Good communication skills; verbally and written

License/Certification

• BLS Certification (Preferred)
• LPN- Licensed Practical Nurse (Required) / RN- Registered Nurse (Preferred)

Job type

• Full-Time
• Day shift Only
• No Weekends

Medical specialties

• Primary Care

Physical setting

• Clinic

Ability to commute/relocate

• Franklin, IN 46131: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

WindRose is an Equal Opportunity Employer

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance