Triage & Integration Specialist — Behavioral Health

Clinical and Support Options, Inc; Northampton (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement savings plan

Free CEUs and ongoing professional dev

Group-rate supplemental insurance

Flexible, collaborative work env

Job summary

Clinical and Support Options, Inc. is seeking a Triage and Integration Specialist in Northampton to guide clients through access to supports and services within our clinic.

You will support full integration of CSO services, including initial screening, assessments, and appropriate triage. The role requires delivering skills training, crisis support, and help in accessing mental health, addiction, and medical services, while building natural support networks and coordinating housing and benefits

Qualifications

• Associate's or Bachelor's degree in a behavioral health discipline or related field
• Valid driver's license and reliable transportation
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills
• Assist in developing communication and conflict resolution skills
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist in locating acceptable housing, negotiating leases, and obtaining furniture and other necessary fixtures
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Stay informed about payor requirements and managed care plans
• Act as liaison between CSO and community agencies and groups as appropriate

Education

Associate's or Bachelor's degree in a behavioral health discipline or related field

Job description

Clinical and Support Options, Inc. is seeking a Triage and Integration Specialist in Northampton to guide clients through access to supports and services within our clinic.

You will support full integration of CSO services, including initial screening, assessments, and appropriate triage. The role requires delivering skills training, crisis support, and help in accessing mental health, addiction, and medical services, while building natural support networks and coordinating housing and benefits