Triage and Integration Specialist, Leominster

Clinical and Support Options, Inc; Leominster (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement savings plan

Free CEUs and in-house training

Group-rate supplemental insurance

Flexible work environment

Job summary

Clinical and Support Options, Inc. (CSO) seeks a Triage and Integration Specialist in Leominster to help clients navigate supports and services. You will screen, assess, triage, and integrate CSO services, coordinating referrals and access to housing, services, and supports.

You will use crisis and transition support to connect clients to mental health, addiction, and medical resources while building a natural support network with family and friends.

Qualifications

• Associate's or Bachelor's degree in a behavioral health discipline or related field.
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Provide skills training and assistance in daily living activities including basic living and interactive skills.
• Assist in developing communication and conflict resolution skills.
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition.
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice.
• Provide assistance with developing and maintaining a natural support network of family and friends.
• Assist in locating acceptable housing, negotiating leases, and obtaining furniture and other necessary fixtures.
• Collect and enter all demographic and insurance information and verify insurance.
• Determine level of urgency: routine or crisis, and triage appropriately.
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources.
• Stay informed about payor requirements and managed care plans.
• Act as liaison between CSO and community agencies and groups as appropriate.

Skills

Daily living skills

Communication skills

Crisis counseling

Access to services

Natural supports

Housing assistance

Insurance intake

Triage decisions

Referral coordination

Community liaison

Education

Associate's or Bachelor's degree in behavioral health

Job description

Triage and Integration Specialist, Leominster

CSO is looking for a Triage and Integration Specialist to help clients on their journey to access supports and services in our Leominster clinic.

This Triage and Integration Specialist will support full integration of CSO services for clients, including initial screening, assessments and triaging appropriately.

As a Triage and Integration Specialist:

You Will:

• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills
• Assist in developing communication and conflict resolution skills
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist in locating acceptable housing, negotiating leases, and obtaining furniture and other necessary fixtures
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Stay informed about payor requirements and managed care plans
• Act as liaison between CSO and community agencies and groups as appropriate

Your Background:

• Associate's or Bachelor's degree in a behavioral health discipline or related field
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

CSO Values

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees areour greatest asset. We are committed to supporting your professional growth,well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development throughin-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative workenvironment

Why Join CSO?

For more than 50 years, Clinical& Support Options, Inc. (CSO) has been providing innovative,compassionate behavioral health services throughout Western Massachusetts. Withlocations across Springfield, Northampton, Greenfield, and surroundingcommunities, our multidisciplinary teams work together to make a meaningfuldifference in the lives of individuals and families.

When you join CSO, you become partof a mission-driven organization where collaboration, professional growth, andcommunity partnerships are valued. We encourage our employees to bring theirideas, strengths, and unique perspectives to their work—and provideopportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a differencein the communities we serve!

A Great Place to Work

CSO was named a HealthcareIndustry Top Workplace, and has been recognized as the fastest-growingbehavioral health agency in Western Massachusetts. Our commitment to ouremployees is reflected in our consistently strong internal employeesatisfaction results, with more than 90% of CSO staff reporting that theywould recommend CSO as a great place to work.

We invite you to learn more aboutCSO and discover what makes our organization a great place to build yourcareer.

Professional Development

We are committed to helping ouremployees continue to learn and grow. CSO offers in-house training andprofessional development opportunities in areas such as:

Trauma-Informed Care MotivationalInterviewing Mindfulness Skills and more