Behavioral Health Triage Coordinator: Access & Referrals

Open Sky Community Services; Worcester (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Excellent supervision

Professional development

Tuition reimbursement

Medical insurance

401k plan

Paid time off

Job summary

Open Sky Community Services seeks a Clinical Access & Triage Coordinator to assist individuals with intake, develop support plans, and coordinate referrals across medical and behavioral health providers. You will triage calls, assess needs, and ensure timely documentation in alignment with program requirements.

You will collaborate with community partners to expand access to services and support rapid response referrals, contributing to better outcomes and coordinated care.

Qualifications

• High School Diploma, GED or equivalent required.
• Valid Driver’s License and acceptable driving record required.
• Reliability, willingness to learn, and openness to new opportunities.

Responsibilities

• Assist individuals with intake packet completion, enrollment requirements, and other admission-related paperwork.
• Conduct comprehensive assessments, develop individualized support plans, monitor progress, and maintain timely, accurate documentation per program and regulatory requirements.
• Exercise sound clinical judgment by identifying and responding to risk-related situations and seeking consultation when necessary.
• Conduct outreach to community providers to establish partnerships and expand referral networks.
• Review referrals from various channels to determine service eligibility.
• Coordinate referrals to appropriate community-based resources and support services.
• Develop and maintain a comprehensive network of community resources to support treatment, recovery, and social service needs.
• Serve as a liaison among members, families, community agencies, and healthcare providers to coordinate care and access services.
• Support Rapid Response Hub referrals and related care coordination activities.
• Triage incoming calls, assess needs, and provide guidance and referrals.
• Assist individuals with scheduling and attending initial transportation appointments and access-to-care needs.
• Support data collection, documentation, and reporting for SAMHSA grants, including baseline assessments and discharge summaries.

Skills

Reliability

Willingness to learn

Open to new opportunities

Education

High School Diploma, GED or equivalent

Job description

Open Sky Community Services seeks a Clinical Access & Triage Coordinator to assist individuals with intake, develop support plans, and coordinate referrals across medical and behavioral health providers. You will triage calls, assess needs, and ensure timely documentation in alignment with program requirements.

You will collaborate with community partners to expand access to services and support rapid response referrals, contributing to better outcomes and coordinated care.