Phone Operator Specialist (32628)

GI Alliance; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance in Austin, TX is seeking an experienced Phone Operator Specialist to handle a full range of telephone switchboard duties, triage calls, relay messages, and act as a liaison between patients and medical staff.

The role requires a high school diploma or GED, six months in a call center, and strong communication and computer skills; the position emphasizes accuracy, multi-tasking, and a service-oriented approach.

Qualifications

• High school diploma or GED required, some college preferred.
• Minimum six months of call center experience.
• Excellent communication and computer skills required.

Responsibilities

• Answer incoming calls and connect callers with the correct extension.
• Take and relay messages accurately and promptly.
• Triage urgent calls and direct callers to clinical staff as necessary.
• Perform operator functions including conference calls and reporting telephone or equipment issues.
• Provide a pleasant and helpful phone contact for callers.

Skills

Communication skills

Computer skills

Multi-tasking & prioritization

Self-motivation & initiative

Ethical conduct

Education

High School diploma or GED

Job description

GI Alliance is seeking an experienced Phone Operator Specialist.

Duties of this position include, but are not limited to, the following:

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned

Qualifications

Education: High School diploma or GED. Some college preferred.

Experience: Minimum six (6) months experience in a call center environment.

Additional Qualifications N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran