Treatment Plan Coordinator

Quince Orchard Dental Care; Gaithersburg (MD); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

401k with matching

Health, dental, and vision plan

Life Insurance

Disability Insurance

Paid Vacation and Holidays

Job summary

Quince Orchard Dental Care in Gaithersburg, MD, is seeking a front desk coordinator to manage patient consultations, insurance inquiries, and scheduling. The role requires coordinating between doctors and patients, presenting treatment plans with financial details, and ensuring accurate charting and timely follow-ups.

The position offers a Monday-Thursday 7:15AM-4:30PM and Friday 7:00AM-2:30PM schedule, with compensation between $26 and $29 per hour plus benefits.

Qualifications

• High school diploma required.
• Legible handwriting for communications.
• Knowledge of dental software is a plus.
• Excellent interpersonal and customer-service skills.
• Strong verbal communication and data-entry accuracy.

Responsibilities

• Explain treatment plans and schedule follow-up appointments.
• Coordinate communications between doctors and patients.
• Manage doctor/hygiene schedules and front-office duties.
• Assist with insurance questions and financing options.
• Prepare financial treatment plans and present options.
• Record chart entries and manage patient records.

Skills

Interpersonal skills

Customer service

Verbal communication

Data entry

Dental software

Adaptability

Conflict resolution

Team player

Education

High school diploma

Tools

Dental software

Job description

Location:Quince Orchard Dental CareAt Quince Orchard Dental Care, clinical excellence starts with our team. We take pride in the meticulous care we provide to our patients. Our skills, expertise and professionalism are delivered in a personalized, comfortable atmosphere of empathy and mutual trust. Our dentists and support staff are dedicated to their continued education and professional development. Professional self-improvement goals, adding innovative and new techniques, and procuring the latest in technological advances in the dental industry are key contributors to our team’s excellence. Ultimately, this represents our commitment to administering world class service to you our valued patients.PRIMARY RESPONSIBILITIESPrimarily responsible for the ensuring patients understand and schedule for necessary treatment. Other responsibilities include but are not limited to, coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assist with patient inquiries, including insurance questions, organize and present patient treatment plans with financial obligations and get patient agreement. May also be required to assist with general front office duties.Hourly rate: $26-$29 per hourSchedule: Monday - Thursday: 7:15AM - 4:30PM & Friday: 7:00AM - 2:30PMSPECIFIC DUTIESConsultation ManagementConduct patient consultationCalculate fees for treatment based on various fee schedulesAssist patients with financing options, insurance questions and treatment concernsMaintain and use tickler file and delayed treatment fileNotify patients when pre-estimates come back and schedule appointments after making proper financial arrangementsPrepare in advance treatment consent forms, including surgical, endodontic, and general consentsRecord chart entries from phone or in-person conversations when appropriateManage doctor charts for treatment plans, treatment conferences, letters and phone callsPrepare financial treatment plans and present plan options to patient at end of their appointmentAssist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointmentMake all financial arrangements with the patient after doctor has left the consultation roomPatient ManagementIf indicated, set up appointment for patient with specialist/general dentist. Coordinate with specialist’s /general dentist’s office; send explanatory letter, x-rays, study models, etc.Make sure that the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with specialist/general dentist, deferred recommended treatment, etc. and be aware of what the next step is and when it will occurSchedule patient for treatment at the appropriate time after the specialist/general dentist has completed treatmentTake phone calls from patients or specialists/general dentists who have questions about treatmentMeet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attentionInsuranceUpdate insurance information on all patients at all timesOrganize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctorAssist insurance coordinator with posting correct treatment codes for billing insuranceVerify patients benefit eligibility and dental treatment history as neededInventory ManagementMonitor and make sure all dental office equipment is working properlyOffice ParticipationBe an active participant in staff meetingsPerform other tasks as assigned by office managerPERSONNEL REQUIREMENTSEducation/ExperienceHigh school diplomaLegible handwriting for communicationsKnowledge of Dental Software a plusOffice experience desiredInterpersonalGood interpersonal skills to maintain effective rapport with patients, dentists, other staff members and communityEffective verbal skills to communicate with patients and staffTeam playerAble to adapt to office policy improvements (office is constantly striving for improved customer care/service)Conflict resolution experienceCustomer service or patient relations experienceQuick response/accurate data entryCommunicate all concerns to Office ManagerCompensation & Benefits:Guaranteed Hourly RatePaid Vacation & Paid Holidays401k Program: with matching contributionsBenefits: (offered at 30 hours or more)Competitive health, dental, and vision planLife Insurance and Disability InsuranceFLSA Status:Non-ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.