Treatment Navigator/Admissions Coordinator

Lake Detox; Metairie (LA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Dental Insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Lake Detox Center in Metairie, LA is seeking an experienced Treatment Navigator/Admissions Coordinator with a compassionate, caring approach. You will manage admissions, verify benefits, and route inquiries, supporting detox, residential, and IOP locations.

The role emphasizes high-energy, strong people skills, and collaboration across departments. This is a full-time, in-person position with competitive benefits and a focus on patient-centered care.

Qualifications

• High school diploma or equivalent; bachelor’s preferred.
• Minimum two years in admissions of a healthcare org.
• Two years in addiction treatment or dual-diagnosis preferred.
• Strong communication, organization and customer service skills.
• Ability to read, write clearly and edit for grammar; present well.

Responsibilities

• Answers calls, faxes, and emails and routes them appropriately.
• Schedules initial admits for Detox, Residential, and IOP LOC.
• Performs benefits verification for new admits.
• Handles multiple calls and tasks simultaneously.
• Follows up with discharged patients as needed.
• Performs additional administrative duties and special projects.
• Works a flexible schedule as needed.

Skills

Excellent communication

Customer service

Multitasking

Team collaboration

Problem solving

Deadline driven

Reading & writing skills

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

If you have administrative/clerical experience in a medical office, and you have a compassionate, caring heart, then we have a fantastic career waiting for you. We have an opportunity for an experienced Treatment Navigator/Admissions Coordinator to join us and make Lake Detox Center their new "work home".

You must have the following education, skills and experience to be considered:

• Minimum of high school diploma or equivalent. Bachelor's Degree in related field preferred.
• Minimum two years of experience working in admissions of a healthcare organization.
• Two years of experience in addiction treatment or dual-diagnosis preferred.
• High energy with engaging personality and strong people skills.
• Must be able to meet deadlines and work under pressure in a complex and changing environment
• Must be able to work collaboratively with other divisions, departments and service lines to support the overall mission of the company.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Exceptional and demonstrable customer service skills.
• Ability to multi-task and successfully prioritize workload.
• Excellent problem solving and decision-making skills.
• Willingness and ability to work in a fast-paced working environment.
• Working knowledge of Microsoft Word, Excel, and Outlook.

If you join our team, you’ll enjoy the following responsibilities:

• Answers all incoming calls, faxes, and emails and routes appropriately.
• Schedules initial admits for Detox, Residential, and IOP LOC based off on inquiry in our EMR.
• Completes benefits verification for new admits.
• Be able to answer and address multiple calls and the same time.
• Follows up with discharged patients as needed.
• Performs other duties as assigned within the limitations of position including, but not limited to, special projects and administrative tasks.
• Works flexible schedule as needed.

Our robust benefit package includes multiple paid time off options, medical, dental, vision, life/AD&D, short & long term disability, accident, critical illness and more for you and your family.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Work Location: In person