Treatment Coordinator - Westrock Orthodontics

FHLB Des Moines; Bryant (AR); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

Employee Assistance Program

Dental care

Orthodontic treatments

401K retirement plan

Paid time off

Holiday pay

Job summary

FHLB Des Moines is seeking a customer-focused professional to support patient interactions and care coordination. You will help patients and guardians understand treatments, clearly present service fees, and offer payment options while maintaining a positive, approachable image of the practice.

The role emphasizes excellent communication, attention to detail, and the ability to multitask in a fast-paced environment. A customer-service mindset and computer literacy are essential for success.

Qualifications

• Must have the ability to work well with the public.
• Excellent verbal and written communication skills are required.
• Excellent attention to detail.
• Ability to multitask.
• Must have the drive to succeed in sales and to meet goals.
• Excellent time management skills.

Responsibilities

• Ensure the patient/parent/guardian understands the treatment.
• Present the fees for services and provide payment options to the client.
• Convey a positive image of the practice.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Time management

Sales mindset

Computer literacy

Teamwork

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.ResponsibilitiesEnsure the new patient/parent/guardian understands the treatment.Presents the fees for services and provides payment options to the client.Conveys a positive image of the practice.QualificationsMust have the ability to work well with the public.Excellent verbal and written communication skills are required.Excellent attention to detailAbility to multitask.Must have the drive to succeed in sales and to meet goalsExcellent time management skillsQualities needed to be successful in this roleSomeone with exceptional customer service skills, computer literacy, works independently and anticipates team and doctor needs. Overall, someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.Total Rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following:Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.Support your Health & Well-being: flexible health and insurance options, including employer-paid pre-tax Health Savings Account, Employee Assistance Program, and complimentary dental and orthodontic treatments that help you and your family stay on track.Life Balance: Paid time off and holiday pay.Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.