Treatment Coordinator - Westrock Orthodontics

Rock Dental Brands; Harrison (AR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible health insurance options

Paid time off and holiday pay

401K retirement plan with matching contributions

Complimentary dental and orthodontic treatments

Job summary

Rock Dental Brands in Harrison, Arkansas is looking for a dedicated Treatment Coordinator. This role involves managing the new patient flow, ensuring patients understand their treatment plans, and facilitating sales of orthodontic services. Ideal candidates should possess strong customer service skills and excellent verbal and written communication abilities.

The position offers a supportive culture with competitive pay, growth opportunities, and comprehensive health benefits, ensuring work-life balance.

Qualifications

• Ability to work well with the public and a drive to succeed in sales.
• Excellent verbal and written communication skills.
• Must be respectful and kind to team members and patients.

Responsibilities

• Ensure the new patient and guardian understands the treatment.
• Present the fees for services and provide payment options.
• Convey a positive image of the practice.

Skills

Customer service skills

Communication skills

Attention to detail

Multitasking

Time management

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Treatment Coordinator (TC) controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinator's goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.

Responsibilities

• Ensure the new patient/parent/guardian understands the treatment.
• Presents the fees for services and provides payment options to the client.
• Conveys a positive image of the practice.

Qualifications

• Must have the ability to work well with the public.
• Excellent verbal and written communication skills are required.
• Excellent attention to detail
• Ability to multitask.
• Must have the drive to succeed in sales and to meet goals
• Excellent time management skills

Qualities needed to be successful in this role

Someone with exceptional customer service skills, computer literacy, works independently and anticipates team and doctor needs. Overall, someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

Total Rewards

You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

Benefits

• Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.
• Support your Health & Well-being: flexible health and insurance options, including employer-paid pre-tax Health Savings Account, Employee Assistance Program, and complimentary dental and orthodontic treatments that help you and your family stay on track.
• Life Balance: Paid time off and holiday pay
• Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.