Treatment Coordinator: Patient Education & Scheduling

Smile Doctors Affiliate; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Medical insurance

Dental insurance

Life insurance

Short/long-term disability

401(k) plan

Paid time off & holidays

Brace/aligner discounts

Job summary

Roanoke Valley Orthodontics is seeking a Treatment Coordinator to educate new patients on treatment options and financing, and to cultivate strong relationships. You’ll work to schedule consultations, prepare patients for exams, and coordinate referrals as needed, while supporting local marketing efforts and community events.

The role requires a high school diploma (college preferred), at least one year in sales or service, and strong communication skills.

Qualifications

• Outgoing, approachable and empathetic personality required.
• Proactive, adaptable and able to work in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Educate new patients on treatment options and plans.
• Explain financials and educate patients on payment options.
• Work follow-ups to schedule treatments and keep schedules full.

Skills

Outgoing persona

Approachable

Empathetic

Proactive

Adaptable

Excellent written/verbal

Sales experience

Rapport-building

Education

High School diploma or equivalent

College education preferred

Job description

Roanoke Valley Orthodontics is seeking a Treatment Coordinator to educate new patients on treatment options and financing, and to cultivate strong relationships. You’ll work to schedule consultations, prepare patients for exams, and coordinate referrals as needed, while supporting local marketing efforts and community events.

The role requires a high school diploma (college preferred), at least one year in sales or service, and strong communication skills.