Treatment Coordinator: Patient Advocate & Growth Champion

Smile Doctors; Chesapeake (VA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Competitive salary plus Bonus

Medical, dental, vision and life ins

Short and long-term disability

401(k) plan

2 weeks paid time off and holidays

Discounts on braces and clear aligners

Job summary

Hatcher & Frey Orthodontics is seeking a Treatment Coordinator to join our team. You will educate patients on treatment options, discuss financial arrangements, and cultivate strong relationships.

Responsibilities include presenting plans, educating on payments, scheduling, prep for exams, and coordinating referrals. The role supports marketing and community events while building rapport with patients.

Qualifications

• High School diploma or equivalent required; College education preferred.
• Minimum one (1) year experience in sales or other service industry required.
• Bilingual a plus, but not required.
• Ability build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.
• Ability to talk to a person, not at a person.

Responsibilities

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections.
• Understand the practice’s policy on working with financials to educate patients on their payment options.
• Work pending reports and follow up with potential patients to schedule treatment.
• Preparation for patient exams.
• Follow up with patients to set up consultations or begin treatment and keep schedules full.
• Coordinate patients referred to specialists for care prior to treatment as necessary.
• Assist in Local Store Marketing and community events.

Skills

Outgoing

Approachable

Empathetic

Proactive

Adaptable

Excellent communication

Education

High School diploma or equivalent

College education preferred

Job description

Hatcher & Frey Orthodontics is seeking a Treatment Coordinator to join our team. You will educate patients on treatment options, discuss financial arrangements, and cultivate strong relationships.

Responsibilities include presenting plans, educating on payments, scheduling, prep for exams, and coordinating referrals. The role supports marketing and community events while building rapport with patients.