Treatment Coordinator (OLD TOWN)

Orthodontic Experts Ltd; Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life Ins.

Accident Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

401(k) and matching

Pet Insurance

Tuition Assistance Program

Identity Theft Protection

Transit Reimbursement - Commuter

Free orthodontic treatments

Job summary

Orthodontic Experts Ltd in Chicago is seeking a Treatment Coordinator to support patients through their orthodontic journey. You will communicate treatment plans, answer questions, and help patients schedule and arrange payments.

You’ll conduct financial consultations, educate patients on benefits and financing options, manage accounts and coordinate with external financing partners. This full-time on-site role includes patient greeting, chart updates, and assisting the orthodontist during

Qualifications

• High school degree or GED required.
• 3 years of customer service experience.
• 2 years of sales experience.
• 1 year of Treatment Coordinating experience.
• Knowledge of medical terms and practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• 6 months to 1 year of orthodontic assisting experience preferred.

Responsibilities

• Consult with patients to understand their history, concerns and objectives.
• Explain treatment plans and address patient questions.
• Assist in prioritizing treatment and scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage payment options and policies for patients.
• Educate patients on dental benefits and financing options.
• Track accounts receivable and outstanding balances.
• Assist orthodontist during procedures and dental work.
• Prepare and sterilize instruments and equipment.
• Provide patient education on oral hygiene and post-treatment care.
• Participate in Marketing events.
• Handle cash transactions.
• Answer incoming calls for appointments, records requests, emergencies, and follow-ups.
• Travel to other clinics and perform duties as needed.
• Maintain a clean/sanitized clinic/office area.

Skills

Customer service

Sales

Treatment coordinating

Communication

Problem solving

De-escalation

Microsoft Office

Education

High school degree or GED

Tools

Microsoft Office Suite

Job description

About us:

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our core values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description:

As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.

Tasks include but are not limited to:

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients.
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Updating TC Spreadsheet on a daily basis
• Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
• Greet and check patients in and out before and after treatment.
• Assist the orthodontist during procedures, such as adjusting braces and placing orthodontic appliances.
• Prepare and sterilize instruments and equipment in accordance with infection control.
• Provide patient education on oral hygiene, orthodontic appliance care, and post-treatment instructions to ensure successful treatment outcomes.
• Participate in Marketing events
• Cash Handling
• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Responsible in helping to maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of sales experience
• 1 year of Treatment Coordinating experience
• Knowledge of medical terms and practices
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills
• Excellent written and verbal communication skills
• 6 months to 1 year of orthodontic assisting experience preferred

Working Hours/Location/Pay:

• Monday - Wednesday: 8:45 AM - 5:00 PM
• Thursday - Friday: 6:45 AM - 3:00 PM
• One Saturday per month
• 1162 N Clark , Chicago, IL 60610
• Full time
• Travel required to West Loop, Lakeview, Bucktown
• Rate of Pay: $20.00 - $26.00

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife Met Law Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments