Treatment Coordinator (OLD TOWN)

Orthodontic Experts Management LLC; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

401(k) and matching

Tuition Assistance Program

Transit Reimbursement

Job summary

Orthodontic Experts in Chicago seeks a Treatment Coordinator to guide patients through their orthodontic journey, explaining plans, addressing concerns, and coordinating scheduling and payments. You will support the orthodontist during procedures and help educate patients on care and financing options.

The role requires strong communication, 3+ years in customer service, 1 year in treatment coordination, and proficiency with Microsoft Office; full-time on-site position with travel to multiple

Qualifications

• Three years of customer service experience.
• Two years of sales experience.
• One year of treatment coordinating experience preferred.
• Knowledge of medical terms and practices.
• Proficient in Word, Excel, Outlook, Access.

Responsibilities

• Consult with patients to understand their oral health history and goals.
• Explain treatment plans and address patient concerns.
• Assist patients in scheduling and arranging payments.
• Conduct financial consultations with new and existing patients.
• Manage payment options and policies for patients.
• Educate patients on dental benefits and financing options.
• Track accounts receivable and outstanding balances for timely payment.
• Assist in clinic collections and maintain a clean, sanitized space.
• Greet patients, check in/out, and support orthodontist during procedures.

Skills

Customer service

Sales experience

Treatment coordinating

Medical terminology

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Description

About us:

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:

• Accountability


• Continuous Improvement


• Inclusion


• Integrity


• Respect


• Teamwork


• Transparency

If you’re looking to grow your career with a purpose-driven, patient-centered organization,

Job Description:

As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.

Tasks include but are not limited to:

• Consult with patients to understand their oral health history, concerns, and objectives.


• Explain the treatment plan, address patient concerns, and answer any questions.


• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.


• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.


• Manage and maintain the payment options and policies for patients.


• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.


• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.


• Track patient accounts receivable and outstanding balances to ensure timely payment.


• Assist in Practice’s collections protocol for all outstanding balances.


• Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.


• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.


• Updating TC Spreadsheet on a daily basis


• Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)


• Greet and check patients in and out before and after treatment.


• Assist the orthodontist during procedures, such as adjusting braces and placing orthodontic appliances.


• Prepare and sterilize instruments and equipment in accordance with infection control.


• Provide patient education on oral hygiene, orthodontic appliance care, and post-treatment instructions to ensure successful treatment outcomes.


• Participate in Marketing events


• Cash Handling


• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.


• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.


• Responsible in helping to maintain a clean/sanitized clinic/office area.


• Other tasks as assigned.

Requirements

• High school degree or GED equivalent


• 3 years of customer service experience


• 2 years of sales experience


• 1 year of Treatment Coordinating experience


• Knowledge of medical terms and practices


• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)


• Excellent problem solving and de-escalation skills


• Excellent written and verbal communication skills


• 6 months to 1 year of orthodontic assisting experience preferred

Working Hours/ Location:

• Tuesday – Wednesday 10:00 am – 6:00 pm


• Thursday & Friday 7:00 am – 3:00 pm


• Saturday 8:00 am - 2:00 pm


• 1162 N Clark , Chicago, IL 60610


• Full time


• Travel required to West Loop, Lakeview, Bucktown

Benefits (for our full-time employees):

• Paid Training


• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)


• Clinical Bonuses


• Paid Time Off


• Holiday Pay


• Medical, Dental, Vision, and Life Insurance


• Accident Insurance


• Short-Term Disability


• Long-Term Disability


• Employee Assistance Program


• Health Savings Account


• Dependent Care Account


• 401(k) and matching


• Pet Insurance


• Tuition Assistance Program


• Identity Theft Protection


• MetLife Met Law Legal Insurance


• Transit Reimbursement - Commuter Account


• Free and discounted Orthodontic Treatments